Existing Orders. 2023 Trustpilot A/S. Perhaps the courier have tried to deliver but you weren't in? The following returns policy is for purchases made for Flannel online orders only. However you dont receive any of the luxury packaging such as coat covers or shoe covers for both shoe, but the customer service is really good and its nice to sort out an issue via messaging instead of calling. To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Well waive the standard shipping fee for your new order, but youll still be charged $6.50 if returning with the prepaid return label. You can, of course, use our extensive European Pickup parcelshop network. Please check your junk folder, if you haven't got the email. I havent been offered any refund just a rude girl with no Customer care!!!! Returning a parcel via DPD is very easy. Exclusions apply, please see our Returns Policy below for more details. They waffle, mis-understand, send you round and round their system with incomprehensible replies to the query. 4. Standard Delivery takes three (3) to seven (7) days . Once your order has been processed by us, you should receive an email informing you of Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. Items purchased at full price that meet the Flannel terms and conditions can be returned for a refund, credit or exchange. We will improve this article. Hi Nashir,Thank you for taking the time toleave us your feedback.I am sorry to hear that you received an incorrect item and another itemyouordered was out of stock.I have reached out via email so we can discuss this further.Kind regardsBethanyCustomer Service, Bought a stone island hat, only to find it was faulty, if flannels had checked the item before sending it out this could have been avoidedPoor service from a company thats sells premium products. Did you find it helpful? To use your credit for an online purchase please contact customer service at hellousa@flannel.com.auand we will assist you with your order. After one year, we will only consider items for return that are defective due to materials or craftsmanship. Unable to Exchange. Why are some orders and items not returnable online? Depending on what delivery option you selected your order might still be out for delivery. Can I return more than one order in the same parcel. Flannels is the UK's largest independent luxury retail group, specialising in contemporary men's and women's designer clothing, footwear and accessories. We've reached out via email in order to assist youfurther. Click & Collect voucher. I like the range of products Flannels has and a lot of the items are nicely packaged. I will be happy to help. We apologise for any inconvenience caused. Its always my go to place for a quick designer fix. That explains the terrible service. We use cookies and other technologies to provide you with the best possible experience. Products lost or damaged due to fire, flood, or natural disaster, Products with a missing label or label that has been defaced, Products returned for personal reasons unrelated to product performance or satisfaction, Products that have been soiled or contaminated, until they have been properly cleaned, Returns on ammunition, either in our stores or through the mail, On rare occasions, past habitual abuse of our Return Policy. Introducing our new Instant Returns service. Absolute disgusting service. We apologise for any inconvenience caused by this and if you have any otherqueries, please don't hesitate to contact us and we will be happy to help. Many thanks Flannels. In the instance that there is a balance owing as a result of the exchange this balance will need to be paid in full to complete the transaction. Verification can help ensure real people write reviews about real companies. Thanks for the feedback. FLANNELS has a rating of 1.13 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. No, Did you find it helpful? I have to do it online ?????? I received a pair of trainers that were faulty (dried glue like substance on the trainer). Help us improve this article with your feedback. Standard Delivery takes three (3) to seven (7) days. If your i. Kindly reach out to us via email to discuss this further.If there is anything else you need me to help you with, please do not hesitateto contact me. Very, very pleased and would highly recommend and will certainly be using their shop again. I will reach out to you for further information. Select your preferred tracked returns service. Once your refund has been processed please allow up to 7 business days for the funds to appear back into your account. I ordered T-shirts online and were unsuitable.I went to take them back as I was passing the shop and they couldnt refund me or change items in shop . If you can't find this email, you can get the tracking reference number in your order history. This is my second review as my first review says Louise reached out to me via email which is not true. Please upgrade to one of the following for a smoother, safer shopping experience with us: If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund (special conditionsmay apply). Note: Your locker is available until close of business on the next business day. They waffle, mis-understand, send you round and round their system with incomprehensible replies to the query. Sorry to hear you're having problems with your order. Purchase date has exceeded the one-year requirement in our return policy. Beautiful trainers, but they charge 6.99 delivery and then also charge you 5 return, shocking when your already paying alot for delivery, also you carnt return online orders to shop! I was sent a text from Dpd saying it would arrive between 2.24 and 3.24 it never did and they didnt attempt to delivery it either. To return a gift, see Return a Gift. Then expect you to start again. Sorry we couldn't be helpful. We will improve this article. No one to talk to but a virtual assistant who gives you a link that doesn't work. You are trying to exchange an itemExchanges are unable to be made through Easy Online Returns. Awesome! Speedy delivery in the actual sending from Flannels, however, that was then unfortunately messed up by DPD who were not at all helpful, but that fantastic team at Flannels customer service sorted it all out for me and honestly I could not have asked for more support, understanding and generosity from a customer service team. You can now select the item you wish to return by ticking the box and selecting the reason for return from the drop-down options. Option 1: For the fastest service, simply place a new order and return your item(s). If you request an exchange, we will pay shipping and handling charges for the item we ship to you. 1 out of 3 times it was just cancelled due to stock out. I noticed on the tracking it wasnt even out for delivery as it didnt leave their depot. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff. Details. If the courier was unable to reach you when they tried to deliver your goods, they may have deliv Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - the item ordered is a pre-order item - one of As a thank you for using our Click & Collect delivery service, and if your order value is 400 or more (excluding delivery) you will receive a 20 vouc Why has my order/item returned to sender? Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. Thanks for the feedback. I havent been offered any refund just a rude girl with no Customer care!!!! However you dont receive any of the luxury packaging such as coat covers or shoe covers for both shoe, but the customer service is really good and its nice to sort out an issue via messaging instead of calling. Kindly reach out to us via email to discuss this further.If there is anything else you need me to help you with, please do not hesitateto contact me. Products purchased before February 9, 2018, are not subject to this one-year time limit. Have cheaper price tags on the clothing but 100% more on onlin Robbing customers. You can use an online 'Return my parcel' returns portal, create a returns label for your customer or have the parcel collected. If applicable, select to issue a refund or replacement. Can I return an item purchased using a Gift Card or Bean Bucks? Within USA. A returns request is made within 14 days from date of purchase. Can I exchange an order? I contacted customer service, this was a smooth transaction in which the advisor was friendly and helpful, however the delivery company that was arranged advised that the item was not ready for collection find this strange as no one attended the home and now Im left with faulty shoes and no confidence the delivery company will come. We will provide you with a credit, exchange or refund for full priced items where: If you would like to return an item(s), please ensure your item(s) are due to one of the above conditions. You can print a label from the carrier website by clicking the create return link. Tracking delivery In our dispatch email you'll have your unique tracking number for your order. Place the rest of the packing slips inside your box, along with the items you're returning. I am very sorry to hear of the issues with your order. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Trustpilot,I am sorry to hear your recent experience shopping with us.I have reached out via email to assist with this matter.Kind regardsAlexCustomer Service, The laces were not matching to the kids Burberry trainers they were scratches on the blue print and the box of the shoes looks like they had been used and abused and paided next day delivery NOT HAPPY AT ALL and all of that I paid 160 rubbish service will not shop again from here, Hi Iz,Thank you for taking the time to leave us this review.I am very sorry to hear of the issues you have experienced. We send a QR code directly to your mobile phone - so all you need to do is scan it at the locker and pop your parcel into a compartment. Really easy website good communication. Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays). also the quality on some of the clothes so poor maybe fake. If you discover a problem after you've accepted delivery of an item shipped by freight, please contact us. Well ship your new item(s) once we process your return. Well done flannels for training your staff. Click & Collect Exceptions. Kindest regards,JenniferCustomer service, Love the selection of great items and the speed of order processing. Yes We require proof of purchase to honor a refund or exchange. No need for a printer at home or at the drop off point. Customer Support is delivered on weekdays and Saturdays from 07:00hrs to 19:00hrs EST. The Amazon Hub Counter associate puts your item into a polyethylene bag, applies All deliberate. I ordered a bag and paid for next day delivery. Login to our returns portal using your order number and email address. Find a location near you. Check out our. Copyright, Welcome to llbean.com! I originally ordered an over shirt for my boyfriend it turned out to be to small, but I easily returned it and within a few days the bigger size had returned and he got to enjoy it for his birthday weekend, great communication and super easy, oh and the product was lovely! I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. Refunds can take up to 5 business days to be processed your patience is greatly appreciated. Yes Anyone can write a Trustpilot review. Very, very pleased and would highly recommend and will certainly be using their shop again. If you are unable to return your product online and would like to return via mail, use the return form included with your order or print one out using the links below. Yes Asked for cctv of my item been checked before dispatch and was told they would send to me but then email saying no cctv available. How can flannels get away with this ? Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. Please consider sale purchases carefully as we do not offer refunds, creditsor exchangesfor change of mind or incorrectly ordered sale items. Easy to use website that makes online buying much easier. How can flannels get away with this ? Youll get an email once we receive your returned item. If your i. Fri, 29 Oct, 2021 at 9:33 AM Can I exchange an order? Really easy website good communication via email with offers straight forward order process highly recommended with quality products. Please take the utmost care when washing and wearing as jewellery, finger nails and harsh detergents can harm delicate fabrics and finishes. Click & We make it easy for you to track your delivery no matter where it is. Return Online - Non UK. I received a pair of trainers that were faulty (dried glue like substance on the trainer). Six weeks, 30 emails, DMs and two phone calls later, no help at all. This may lead to variation in finish, colour and fabrication. I went to the Meadowhall store to buy a 600 stone island jacket . I advised that the item was missing and they are adamant that the item was sent. We can offer you and exchange only our stores will not be able to issue refunds. Unauthorised returns will not be accepted. Then tell you youve exceeded their time limit and now have no records of the transaction. Arrange for your friendly local courier to collect it from your door Just book online or via our app 3. Can I send a package without using an L.L.Bean shipping label? 1. Multi-Recipient OrdersUnfortunately, we are currently unable to process online returns for orders with multiple recipients. Absolute disgusting service. They will try up to 3 times. Follow the on-screen instructions. Hi Trustpilot,Thank you for taking the time to leave a review for your recent online shoppingexperience.I am sorry to hear you are unhappy with the fees charged for having your orderdelivered and returning the items.I have logged your feedback for this to be reviewed.Kind regardsAlexCustomer Service, Absolutely crap bought some creed wot a load of garbage didn't smell of anything .sent it back 4 testing and they sed cause it woz basically used ie sprayed .they can't do anything abt it .Stay well away Frauds, Thank you for taking the time to leave us a review. Ordered one item 3 times. Hub Counter associate. I hope you have a great day.Kind Regards,JordanCustomer Support. Find a location near you. Hi Nashir,Thank you for taking the time toleave us your feedback.I am sorry to hear that you received an incorrect item and another itemyouordered was out of stock.I have reached out via email so we can discuss this further.Kind regardsBethanyCustomer Service, Bought a stone island hat, only to find it was faulty, if flannels had checked the item before sending it out this could have been avoidedPoor service from a company thats sells premium products. Tried the jacket on went to the till to pay . Due to issues related to currency management, we cannot promise being able to offer a cash return in stores. I look forward to your reply.Have a great day!Kind Regards,AbiCustomer Support. Login to our returns portal using your order number and email address. Yes FREE SHIPPING with $50 Purchase - or - FREE with the L.L.Bean Mastercard Details. Service 38 Value 35 Shipping 34 Returns 33 Start a return here, or in your puchase history, for each order containing items you want to return. No printer? We use dedicated people and clever technology to safeguard our platform. Returned items must comply with our returns policy: Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Returns will be sent to: New Look Returns New Look Wexford 18 North Main Street County Wexford Ireland EIRCODE - Y35 EK29 Did you find this helpful? Please send your return via express post. Enter the code on the touch screen display. Kind Regards,BethenCustomer Support. Caution when you purchase from this company. Good morning!Thank you for taking your time to leave a review for us in Trustpilot.I am sorry you had to go through this experience with us. Reviewers complaining about FLANNELS most frequently mention customer service, next day, and trading standards problems. How do I make a return from US Territories, APO/FPO/DPO or International addresses? 2. Mobile kiosks can only process returns for items purchased at those locations. I understand howfrustrating this must be. To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Large indoor and outdoor furniture must be returned to our Davis Warehouse in Freeport, Maine. Simply select exchange and comment with the size required. The Amazon Hub Counter associate scans the QR code to accept The goods are in saleable condition, in their original packaging with all tags still intact, The goods have not been worn, damaged or washed, The original invoice is included as proof of purchase, A returns request is made within 14 days from date of purchase, Approved returns are received at our Venice store location within 7 days of approval. or book an instore consultation, Orders over $250 will receive free shipping. Kindest regards,JenniferCustomer service, Love the selection of great items and the speed of order processing. Lots of annoying frustrating questions when trying to organise by emailing you guys. Replies to negative reviews in < 24 hours. Please contact us via email or chat on our website and we will be happy to lookinto this further. I contacted customer service, this was a smooth transaction in which the advisor was friendly and helpful, however the delivery company that was arranged advised that the item was not ready for collection find this strange as no one attended the home and now Im left with faulty shoes and no confidence the delivery company will come. we'll use this information to improve our online Help. Enter your details below and we will get back to you. You have 28 days to return your order from the date it's delivered. RETURN TO A STORE OR OUTLET: Simply bring your item and proof of purchase to one of our retail stores or outlets. Good prices at flannels but no point if the item isnt available. Choose how to process your return. to drop off your return at an Amazon Hub Counter. Include form in your package and mail to: When shipping your return to L.L.Bean, you are responsible for all shipping costs. Liars and crooks. Items returned in stores will be refunded as store credit or check by mail. Having checked, I can see that this matter has been addressed and resolved by amember of our team. You have 28 days to return your order from the date it's delivered. Don't worry; we will only deduct the $6.50 return shipping fee for the label used to ship your return. I am very sorry to hear of the issues with your order. Products showing excessive wear and tear. Afterpay is only availabe on orders between $35 - $1000. I can honestly say it is the worst customer service I have ever had to deal with. You can return your items in a few simple steps by using ReBOUND. I look forward to your reply.Have a great day!Kind Regards,AbiCustomer Support. Select the item you want to return, and select an option from the Reason for return menu. In most cases, we will refund the original payment method. We'll send an email containing your drop-off code. Cancelled Order Charged. 1 out of 3 times it was just cancelled due to stock out. Did you find it helpful? Didn't receive order on time even though I paid for next day delivery. START A RETURN Securely repack your items. Thank you for shopping at Flannels. Adding item(s) to returnInitiate a new return and use one of the labels to include all the items you wish to return. Good Morning,Thank you for taking time to leave us a review. Yes Service Plans for L.L.Bean Fly Rods and L.L.Bean Waders, as well as repairs for select L.L.Bean Boots, are available for situations beyond those covered by our Return Policy. Simply bring your item and proof of purchase to one of our retail stores or outlets. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn. I have contacted you via email directly, to discuss this further and worktowards resolution. Good Morning,Thank you for taking time to leave us a review. Have cheaper price tags on the clothing but 100% more on onlin Robbing customers. Can I return more than one order in the same parcel? I am very sorry to hear that something is not right with the product. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. ANSWER If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. By PhoneCall 800-441-5713 to start your exchange. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. If your i. Include form in your package and mail to: L.L.Bean Returns3 Campus Dr.Freeport, ME 04034. To return a package at an Amazon Hub Locker: Go to the Returns Center. Click the link at the top of the page to get started 2. When contacted it didn't bother them at all never mind refund of delivery fee. Please Note: Your country may levy import duties and taxes on any item(s) we ship to you; you are responsible for paying any duties or taxes. Refunds. To return an item at an Amazon Hub Counter: Initiate a return in Your Orders and create your QR return code. I then had to order the same jacket while stood at the till and go back back to Meadowhall 3 days later to collect it . Returns on full price items are available within 14 days of placing your order. I am very sorry to hear that something is not right with the product. Learn how you can ship this return for FREE as an L.L.Bean Mastercard member. I AM VERY DISAPPOINTED WITH A PLACE WITH A REPUTATION TO TREAT ME HOW THEY HAVE. You have 28 days to return your order from the date it's delivered. Please contact us at 800-221-4221 or email orders@llbean.com for further information. Competitive prices. I ordered a bag and paid for next day delivery. I can honestly say it is the worst customer service I have ever had to deal with. Why have I been refunded for an item instead of it being exchanged? Our apologies for any inconvenience caused and we look forward to hearing fromyou. Proof of purchase required. No. When contacted it didn't bother them at all never mind refund of delivery fee. Sorry we couldn't be helpful. Its impossible to contact Giulio or Flannels to seek advice or any level of service. Purchases made with a gift card will be refunded in the form of another gift card. Please retain all packaging material until you're completely satisfied with the condition of your purchase. To be able to offer DPD returns on your website, you'll first need to add a link to our returns service. They make it as hard as possible to make contact with them. Return - Bought in store. You can return an online item for an exchange using our Online Returns Portal. I advised that the item was missing and they are adamant that the item was sent. Return through your local UPS Ground location in over 47,000 locations. To return an item you ordered: To display your recent orders go to Your Orders. Yes! No, Did you find it helpful? Just look on your packing slip for the item(s) youd like to keep and cross them out. Hi Lee,Thank you for sharing your review.We are very sorry to hear that you are not satisfied with our current returnspolicies for online purchases.Unfortunately, our stores are considered to be separate and they do not have thefacilities to return an online order.You can find more details regarding this via the link pasted below:https://help.flannels.com/en/support/home#folder_80000679241[https://help.flannels.com/en/support/home#folder_80000679241]Kind regards,Louise. If you can't find your packing slip or did not receive one, please print and fill out the Return & Exchange Form. Its impossible to contact Giulio or Flannels to seek advice or any level of service. I checked online to find the same jacket for sale with flannels online for 479 . As soon as we process your return, well send you a Return Gift Card or, if opting for an exchange, your new item(s). Once your return is received by our customer service team the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. Take your item to the Amazon Hub Counter and show your return QR code to the Amazon Hub Counter associate. As a thank you for using our Click & Collect delivery service, and if your order value is 400 or more . We're sorry to hear of theissue you have experienced when shopping with Flannels and we apologise for theinconvenience caused. Didn't receive order on time even though I paid for next day delivery. You can request for an in store exchange. If you can't find this email, you can get the tracking reference number in your order history. Your order is not associated with the email on filePlease make sure the email associated with your L.L.Bean account is accurate and up to date. Please note store credits cannot be redeemed online. I ordered two item of which only one was received.
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