The staff were welcoming and helpful. If it is an urgent query regarding an upcoming booking, our call wait time is under 10 minutes today.Kind regardsJanineBrittany Ferries, My wife and I have booked a ferry trip to Santander on May 1st and pre information insists that an API is completed. My original e mail to customer services was on 28/2 nearly six weeks ago and before the strikes in France, Dear Kevin Prideaux de LacyThank you for your review.I am sorry for the current response time from Customer Services, this is due to the many sailings affected by National Strikes in France recently, and still ongoing. Companies can ask for reviews via automatic invitations. 18 of us due to fly out to Barcelona for a Stag Party (all sensible and grown men). P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Thanks Ruby for helping me to amend a small detail on my booking. Please note our sailings are priced individually. You'll never receive marketing from anyone but us and you can opt out of receiving this information at any time by clicking on the unsubscribe link in any of our emails. If so it would be helpful if clarification could be posted on BFerries website.Hopefully Trustpilot will come to the rescue!Tom Leech, Dear Tom, Thank you for taking the time to write a review. Their overnight flight from Portsmouth allows you to arrive in Le Havre early at 08:30, allowing you to stay as long as possible. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. Wants to enjoy great savings?Check out the great selection of goods with this Brittany Ferries discount code and enjoy a fabulous discount.Shop now and enjoy the offers. )Not much customer service here. Terms & Conditions: Book with Confidence is valid for bookings across our Dover to Calais, Hull to Rotterdam and Liverpool to Dublin services for travel by 31st December 2022.Valid on bookings made by the 30th December 2022. Dear 'Caergeiliog', I am sorry to read that your sailing was affected by the suspension of our services. However, Brittany Ferries recently found itself operating outside normal circumstances after its fleet was strategically withdrawn from service following a series of wildcat strikes by French crew. I doubt this will go ahead. Today my bookings for B/Ferries and campsite in France, booked through the CAMC, were refunded to my bank account in full to the last penny. It pays to shop around for your travel insurance: for example, Columbus Direct and Aviva both offer add-ons to cover airports and ferry ports unexpectedly being closed because of strike action. Brittany Ferries: Bad customer service no cash refund - See 3,245 traveler reviews, 820 candid photos, and great deals for Plymouth, UK, at Tripadvisor. This is good value, as taking the refund then renewing later would almost certainly result in a Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Every time I try to access the relevant form an error message appears. Dear 'SuzanneL44', Due to the COVID-19 pandemic our passenger services have been suspended until 15 May. Choose from self-catering cottages, campsites and hotels - there's something for every taste and budget, making your holiday in France the perfect one. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Jim Please reset your password to sign in. The value of the Refund Credit Note will also take account of any vouchers provided by airlines to the customer for travel that forms part of the package. we are voyage members, and travel a couple of times each year on the Portsmouth to Spain crossing ,very disappointed about the reduction in the onboard food package, all slipped through very quietly .1st at the end of last year the complimentary breakfast was removed Now this year just found out the complimentry dinner has also been removed.So just left with the 10 voucher, just waiting for that to be removed as well.Disappointed !!!!!!!!!!! Dear Geoff, Thank you for taking the time to write a review. Wants to enjoy great savings?Using this discount code at the checkout to get a great discount on your fashion goodss from Brittany Ferries.Come on and enjoy the discount in the whole site. From Daily in April. Please be assured that our team are working hard to constantly improve the user experience on our website and your feedback helps us to do this. read more, This is not a review of crossing. Say that an announcement is being made. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. Hello Derek, Many thanks for taking the time to leave your review.I am very pleased you had an enjoyable journey and enjoyed the ambience on board. Find new 100Percentpure discount codes at PromoPro.Enjoy Extra 10% Off Sitewide without paying extra money when using discount code at 100Percentpure.Buy more and get savings. Free shipping does not include promo codes items of Brittany Ferries at brittany-ferries.co.uk. Here are 8 tips for writing great reviews. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be Although got a flex booking disappointed we cannot make changes on line. Brittany Ferries: Refund Refund Refund - See 1,144 traveller reviews, 439 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Could be the last tme we travel with Brittany Ferries..The price this year for two nights hotel and cabins was 1353 last year three nights hotel with cabins was 850 with a promotion which was booked November the year before a bit of a price hike. A week later (today at time of writing) we then receive a call trying to offer us vouchers again. This type are not permitted to operate when the wave height exceeds 3.5m. Brittany Ferries to offer refunds and credit notes. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. Find out how we combat fake reviews. Hence, passengers who had booked crossings between Portsmouth-Plymouth on the south coast of England and Santander-Bilbao on the north coast of Spain had to make their way to Dover and then drive across France from Calais: a lengthy undertaking, adding many kilometres to the trip. Webaffinity credit union: 4600 n w 2nd ave/ des moines: iowa, 50313: 273074504: affinity credit union: 475 nw hoffman ln des moines: iowa, 50313: 021283547: affinity federal credit Super slick operation and fast turnaround by the Plymouth team. On Santona we loved the lounge worth every penny. This was a significant change of journey plan for passengers who for example were travelling to Spain with fuel-guzzling lorries and motorhomes. P&O Ferries will waive the cost of our amendment fee to all applicable ticket types however customers will need to pay any difference in sailing price. The ship, the Galicia, was clean and well fitted out on a two day trip from Bilbao to Portsmouth. Read on a French report that Brittany Ferries will be offering a refund as it seems that there has been Direction with reference to the European Regulations made Officially to them that they were in breach. Brittany Ferries: Brittany Ferries - the no refunds company! Hello Clive,Thank you for your review - I'm sorry to hear that you were stuck in the queue for a considerable amount of time. This means promopro.co.uk may receive a commission when you purchase a product through our outbound links. Very happy with the booking process, I used the flex ticket and changes that I needed were easily made. WebBrittany Ferries refund policy didnt hold water Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from We have had a spike in call volumes recently due to the ease of restrictions in entering France.I'm delighted to hear however that our colleague Julie was able to assist you with your booking when you were able to get through to the contact centre.We look forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries. Funds Transfer Status: Eligible: Book-Entry Securities Transfer Status: Some ticket classes are more flexible than others, so it's important to be aware of this while booking. But, with an uncertain economic climate prevailing in Europe and internationally, it pays to be properly covered against industrial action and unexpected events, and to know your consumer rights. Any comments made on this website are the views of the respective poster, and in no way represent the views of the VW California Club Administration or VAG. As your good friend, we shoule offer you a better price, so believe us.simple apply the coupon before you pay. I appreciate COVID-19 has disrupted travel but there was *no restriction* on travel to/from the UK from either the British or French government at the time of my crossing. Therefore, you can enter discount codes in the "discount" box in the lower-left corner of Brittany Ferries when making a payment. What was timescale. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. We have just had our credit note for crossing on 5 June cannot rebook. When I sent communication via their site stating they WILL give me a refund if crossing cancelled I had the predictable response.. a voucher. But what you need to remember is that discount codes of Brittany Ferries does not apply to some of its products in a special promotion period. I am pleased that you were happy with your booking and that you can now look forward to your sailing. 3. We have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible.We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeah Brittany Ferries. Exploring Venetian Waterways by Boat and Bicycle, Venice, Beware UK passport renewal and holiday scams, Accommodation Review: Bude Coastal Resort, Cornwall, Travel Guide: El Salvador, Central America. Brittany Ferries sale - extra 25% Service. Plan your route based on their driving distance from Le Havre and discover their exclusive selection of holiday accommodation to suit your needs. Second is pay 50% and get some other benefits but you only get a voucher refund.The most expensive is the flexi fare 25% deposit and amend up to 4 hours before You have exceeded the limit of sign in attempts. E mails to them take up to 14 days to answer, calling them on the phone means you wait an hour or more for a response, and trying to change bookings on line just meets with a message "Oops there is an error., Try again"which I did ten times with no luck (eventually got through on phone and was charged 26 rather than the 20 on their website to effect the change). Redeem your voucher On the payment page, select voucher as your payment method, enter your voucher code and submit your booking. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Next time, we might use the Eurotunnel.. Monitor weather reports before your crossing. not very good. It goes against our guidelines to offer incentives for reviews. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. Brittany Ferries: Bad customer service no cash refund - See 3,406 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Great to be able to take dog and car load of stuff to Spain. We have used this service since its inception, when it was wonderful. Sit back and relax while we do the work. Save Money With our Brittany Ferries Coupons.It is easy to claim an amazing discount on selected styles at Brittany Ferries. Cruise and Stay Breaks start from 66 at Brittany Ferries. This way, you can save more at Brittany Ferries when they pass the merchandise at brittany-ferries.co.uk. Before this, you can only receive a partial refund via a travel voucher. This makes it a convenient way to take your car on holiday with you. No significant complaints in the past. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. how to get a refund from direct ferries. Join today and get the latest news and deals straight to your inbox. Our latest Brittany Ferries sales from May 2023.There's no excuse to go to other side, as you can enjoy better price at Brittany Ferries. The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. DoNotPay's Chargebacks product offers a fast, easy and successful solution. I would say though that if I was running the Government of any country I wouldn't let ANYONE in until I knew it was completely under control and safe for my own citizens You must log in or register to reply here. Uh no, weve got our 2 week holiday booked next year. Der Vorgang war problemlos.I had to cancel the trip. The new Brittany Ferries coupon has been verified, check it out now! Difficult to get the cabin that you want these days. Id paid the outbound in full but only the deposit on the inbound as, by the time the balance was due, I could see that ferries would be cancelled. However, be sure to read the small print if your travel insurance policy isnt a new one you may need to upgrade it. Regards . Frustrated by lack on eating facilities aboard and their limited opening hours. In this way, you can claim the. However, if the voucher that you used was as a result of us cancelling a previous sailing please contact our team here https://www.brittany-ferries.co.uk/information/contact and they can look into this for you. Regarding the trip itself its only in February so will review that aspect then but have no doubt it will be just as high standard of service and support. If you registered before September 2020 and are logging in for the first time, please sign in with your email address and new password and we will send an activation link to your registered email address. What percentage of would-be tourists will resume taking overseas holidays, against the numbers who may decide not to trust government/medical opinion? Please, The subscription details associated with this account need to be updated. 2023 www.promopro.co.uk Over 250K+ free discount codes and vouchers for 20K+ of stores. Therefore, I'll pass on your valuable feedback to the relevant department. Good afternoon,Thank you for your review complimenting our colleague Karen in the contact centre. Now it is a labour to be endured. As easy as it could be to book ferry crossings on Brittany Ferries and crossing times are so convenient for us as we have a holiday apartment in the Vendee region so great arriving at 8am and easy coming back on a mid afternoon crossing on the Plymouth to Roscoff route. We have noticed that there is an issue with your subscription billing details. I have twice emailed B ferries for help and advice, acknowledged with automated promise of a response within 10 days. Brittany Ferries issued us with credit notes. Reporting back as promised. When a sailing is cancelled because of adverse weather conditions, tidal conditions, unforeseen operational or technical reasons or other circumstances where force majeure applies, such as strike action or blockade of ports, the operator is duty bound to refund the ferry fare.. Dear Jonathan, Thank you for submitting a review. Save Money With our Brittany Ferries offer.Once you have filled up your basket with lots of lovely goods from Brittany Ferries, never forget to use this discount code to get your money off.Hurry and dont miss out. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Brittany Ferries is changing their cancellation policy for passengers who have not been able to sail during the confinement period to include refunds. The price difference was about 185 we are still waiting for it to be refunded. 10 days ago I decided to email to Contact the company at existing.bookings@brittanyferries.com. She was polite, helpful and very friendly. We appreciate your patience during this time. With five scheduled night sailings a week from Sunday to Thursday, you can set sail and wake up in France the next morning. Dear Mr and Mrs Waistell, Thank you for taking the time to write a review. Brittany Ferries: Refund by vouchers not cash - See 3,351 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. You must check that all countries you will visit on the ship are covered. It is a tool so that people have to upgrade. The team, who are mainly made up of remote workers, are responding to the emails & forms as quickly as they can but due to the volume of disruption and contacts received this is taking longer than usual.If you are unhappy with the refund credit note please contact our team here https://www.brittany-ferries.co.uk/information/contact/form Kind regardsJaneCustomer ServicesBrittany Ferries. Brittany Ferries provides NHS discounts (Health Service Discounts) for workers in any role within a healthcare organisation. Charmed! This is applicable to both new and existing bookings. Brittany Ferries: Refund Refund Refund - See 1,191 traveller reviews, 449 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Much better experience than airports and flying! Not 100% sure but I would have said you'd be claiming against next year's policy, ie the one in which the trip was due to take place. Blamed on the weather but we were late loading, so make of that what you will. Please note that the difference in ticket price still applies. By Posted when did harry styles dad passed away In mckayla adkins house Find 50% saving Selected Trips to France with Brittany Ferries.Just take advantage of this offer to save some cash. Once again, thank you for taking the time to write about your experience.Kind regardsLeahBrittany Ferries. Find new Brittany Ferries offers at PromoPro.Service sale - further reduction 15% - it is best time to buy it with this unbeatbale price.Shop now and save money now. Customers were entitled to a refund under EU regulation 1177/2010. Sometimes no reason given. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Savings of up to I will be sure to forward your compliments on to them.We hope you enjoy the remainder of your weekend & we look forward to welcoming you on-board our services in February.Best regards,JamesBrittany Ferries, Hi Derrick,Thanks for your review - I'm glad to read that you're enjoying our new website.We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. Refunds are made via the method paid, so if a booking has been paid for by voucher the refund is made in the same way. Recommended experiences in and around Portsmouth. Very helpful information on the phone. The discount will be shown on the payment page and this is where you add the refund credit code as well, you need to tick 'yes' when asked if you have a refund Brittany Ferries Student Discount: Exclusive offers for all students.Get yours now. If you are travelling with us, please take a moment to find out about thesafety precautionsthat were taking on board and around our business, including what you can do to help whilst you are travelling with us. We do normally get brilliant feedback about our cruise ferries and the ambience on board. Due to the volume of affected customers and bookings, this has been in done on a sailing by sailing basis but by now all customers have been contacted.Please accept my apologies for the disappointment and disruption caused.Kind regardsJaneCustomer ServicesBrittany Ferries, This is the version of our website addressed to speakers of English in Australia. It is also easily accessible from the Midlands and South, with direct connections to the M3 and motorway network via the M27. Watch out when booking make sure it's the cabin you want very confusing. Please email pct.enquiries@exelaonline.com quoting Refund Required along with a proof of bank details in order for the refund to be processed. Don't think so as they have lost my trust. Kind regardsLeah Brittany Ferries. How to Claim a Brittany Ferries Refund Fast. You can find more details about how we use your data in our, Don't miss out, sign up now to make sure you receive our latest offers, At least one special character (with the exception of #, &, + and spaces). Wait for 15 minutes then get through only to be immediately cut off !!! I appreciate the frustration and inconvenience this will have caused and apologise.Best wishesSimonBrittany Ferries. Our crossing was cancelled, without any warning sent to us. Brittany Ferries credit notes are valid for travel for 2 years. What time is Check-in? When do I need to check in? Check-in closes 45 minutes prior to departure for all routes. Brittany Ferries recommend you check in at least 90 minutes before departure. All affected bookings were automatically cancelled and offered a refund credit note. Brittany Ferries: Cancelled crossings - NO REFUNDS! Redeem your voucher on your next ferry booking Book Now Terms and Conditions I'm pleased to read that you enjoy our Plymouth - Roscoff route, and we are looking forward to welcoming you on-board again when the services resume in Spring.Best regards,JamesBrittany Ferries. With the easing of rules, we are no longer accepting requests for credit notes. Anyone can write a Trustpilot review. Instead, I crossed the channel to Cherbourg and drove to St Nazaire. If we did eventually decide to take the refund, the balance would be refunded at the present cancellation value, and without any further increase in the fee. Have just heard from Brittany Ferries via Trustpilot that they are sorry that I have not had a good experience and should e mail their customer services for their assistance!! Very clever. Although this is generous, I would prefer the monies paid now for obviously reasons. Tour operators and travel agents must maintain a register of issued Refund Credit Notes and make such register available to the Commission for Aviation Regulation as instructed by the Commission. We spent time trying to find a route to Spain as the large motorhome incurs double payments on the toll roads in France. We look forward to welcoming on your return journey.All the bestJanineBrittany Ferries. I have been pondering what the situation might look like once travel and holiday restrictions for us going to the EU are lifted. We were in limbo for two days and then had a stressful journey to Dover, with a 4am start, followed by an eight hour drive from Calais to St Nazaire. Suggested companies are based on peoples browsing tendencies. Check out what 24,729 people have written so far, and share your own experience. Please note refunds can take up to 28 days. According to Aviva (who have stopped selling new policies) it seems you can renew with the existing cover, so Ill be renewing our policy in August to protect against cancellation of flights we have booked for October which may be cancelled after August. Companies can ask for reviews via automatic invitations. Would like to book a sailing to Bilbao for mid May but cancellations - if you can make sense of the sailing updates - appear to make this something of a gamble. If I could give no stars I would have. The professionalism displayed by the staff in ensuring every safety process was implemented during the pandemic was exemplary. However, all's well that ends well. The air company have offered us a credit note to be used in the future, but we cannot split it, we all have to travel as a group for it to be used. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Yes. But the crossing itself is also more expensive.
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