(The rest of this example assumes an item named Example With Pinned Variables.) Theyre embedded buttons so theres not a good, simple way to remove them. Im looking for the same thing. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Hello sir,I have one question. Im just wondering if theres any way I can get it to only show if the state isnt resolved or closed etc? Using these core activities we can design the workflow. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. All things ServiceNow https://servicenowguru.wpengine.com/scripting/client-scripts-scripting/mandatory-knowledge-search-ticket-creation/. I want to hide button if the ritm is approved. catch(e){} You cannot dynamically set a Variable as a String and then have it interpreted in another place as a Table - they are two different object types. ve.select(img[src*=arrow]).each(function(img){ Is anyone else seeing that behavior? How would you extend/update to remove a Related Link rather than a button? As is the top button gets the same color as the top heading of the other widgets on the page. I am creating one button in my widget once user can click that button I need to update selected incident record comments, I have to get Accept and reject buttons when incident was resolved. I need the update button in the service portal for the incident table. I tried a few things like: }, >> $ (Prototype), $$ (Prototype selector) Is there any way I can call the out of the box event in form widget to update the record? The first options that I would consider in these situations is to simply modify the Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on the particular UI action that I wanted to remove from the users view. Buttons are controlled by UI actions. Should we be moving entries out of this table as requested items are closed? then comments should passed to the approval form. It works great EXCEPT when the page renders, the top bar (where you right-click for context not sure what the formal name for that is) drops down and covers the top row of fields on the form. Now go impress your manager! For this demo however, we will leave it enabled. Youve got a syntax error in another client script thats causing all other scripts to fail. This article shows a couple of client script functions that allow you to remove (show/hide) any button (or all but one button)and, if necessary, disable the form header right-click context menu entirely. This not work for the HTML variables type. Submit catalog item using a script2. Is there a way to hide those? Just came across this post, and it is exactly what I need for a current client requirement. We can create UI policies for the catalog item from here. Can someone just add the final code for all? I have alot of forms that have fields controlled by ui policy and once submitted all fields become visable on the editor but ones that are manditoty but not filled in are still prompting to be filled in. dialog.removeCloseDecoration(); //Remove the dialog close icon, Thanks Mark. I did try this and its not hiding the context menu . var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL="
"; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } }); setValue(String name, Object value) Sets the specified field to the specified value. Additionally we are passing the hidden instance option color to make the button use the theme's primary color. I am using your Copy Variables to Work Notes Business Rule in a workflow to copy the variables to the description of my sc_req_item. Thank you for the client script that makes the variables read only on the Request Item form. Can you try changing your if statement to look like this and let me know if that helps? Normally a script would do a direct assignment, for example, gr.category = value . I want to have as minimal space between the form and related lists as possible. Maybe in a tab? Im looking for a way to hide all of the variables that have no value. One of them is a resolve incident popup window(o dialog) we need to remove the close icon on the top right hand side cornerIve tried using a onLoad script but like I said before it doesnt seem to find the object to hide it. Please give it a try and let me know how it goes. }); The business rule should have a condition of current.variable_pool.changes(). From here we can select the categories where we want to display the respective catalog item to end user. Unfortunately the Related Links heading is still present, how would I remove that? Please provide some advice. Ive updated for later ServiceNow builds. Service-now allows you to add roles to any variable in the system for this purpose. is there a way to hide just a single option from the context menu instead of the complete context menu? But this condition does not work for transform map,which is calling the same Business Rule. $$(.pointerhand)[0].hide(); // Current View and record number A catalog item was created with a "Numeric scale" type variable. At the time, I came up with a solution that worked, but that I really wasnt happy with. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. Use a button in a catalog item to: Set fields Visible Set fields mandatory Change the label of a field Set a field read only Change the value of a field Anything you can do in a client script Clicking the buttons to make the example field change }); How to create RITM through the script?3.. }. Yep. Could I use a similar script ? You might be able to use what I have written as a basis, but I would guess that they would end up being pretty different. However, you may end up wanting to allow the user to maybe create some data via modal popup form, or view an image carousel while on a service request form you know, fancy stuff like that. Basically ui policies are used for client side scripting or for client side field manipulations. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ Catalog Items contain questions that gather information from users to create a record in a table. //Remove the Submit button If I dont pass any response it gives me a console error. This is nice good work. thanks. Then Submit button would be used when its complete/final? The behavior is actually the result of a bug that ServiceNow introduced by attempting to fix a separate bug. It is designed to work on any task table in Service-now. I see below set of code which updates the form onclick of UI Action. a client script on global table but after execution it leaves me with an error Stack over at line 10. Only three things has to be performed to develop the. Execution plans are better for simple process which is having sequential tasks. If the variable is a multiline text type, it is not making the variable editable. It work exactly as I need. https://community.servicenow.com/thread/277347. how would i make it greyed out once clicked? Calgary has some new checkboxes on Catalog UI Policies: Applies on Requested Items and Applies on Catalog Tasks where you can make the fields read-only. Hi Mark great post. Mark, In Record producer form I have made field readonly, but its still showing me the calendar option. It should look like this if everything went as planned: Looks like everything worked! Any thoughts? Let's have a brief on service request catalog in ServiceNow. Thanks Mark. Let me know if it is possible. Wed really like to use this solution since it seems use the least resources. Check any other scripts running against those forms. That can be done with a global system property. I want to use this business rule to prevent users from modifying catalog variables, but am also getting an error when saving, even when no catalog variable has been touched. I dont have any sample code I can provide you for that. On Application [Global], this worked fine in Istanbul P3a. With a little help from wattsj here http://community.service-now.com/forum/2498 I was able to get the items to order by the order value. I am using following to hide Submit button, if (newValue == xyz || newValue == abc || newValue == def) { Let's take a look at the stock catalog item form: Nothing fancy about this. When submitting a Service Request, the requester can add attachments using the icon located on the form header. or gel(popup_close_image).hide(); but it thinks the object is null for some reason, Not sure what youre referring to exactly, but when youre rendering a popup dialog, you can use something like this to hide the close decoration. You could try to include g_form.setMandatory in the client script to make each readonly variable not mandatory as well. In this case, you can turn off the UI policy for variable type Macro with Label so the Question field is not mandatory. I created a Reopen Incident button and was able to hide it if the inc state isnt resolved. I apologize.We were trying to use the Abort on Variable Change Business rule and I think the problem may be caused by the fact that a client script was trying to hide one of the variables. ve.select(img[src*=arrow]).each(function(img){ If at all possible, you should use the standard Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on a UI action and stick to the out-of-box functionality in these cases. Viewing this post got me thinking if it will be possible somehow to pass down all the variables or variable set from an Order Guide to the request form? If so I am not too sure what to add? I hope this article help you to understand that, Post Comments If youre running on Calgary, there are actually better options now with UI policy and Client scripts. Radio buttons are used to select a single option from an entire set. If there any way for this to be cross-browser compatible? Its just been published here. For example, you might want to render a Button widget in the catalog item that does something or navigates to an external URL. Brendan, Add something like this to your Client Script, function() { var c = this; c.uiAction = function(action) { if(action == cancel){ var r = confirm(Are you sure you want to cancel this request?); if(r == false){ return; } } c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) } }, c.uiAction = function(action) { if(!confirm(Are you sure?)) return; c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) }. Maybe theres a way to do this from the workflow, but I havent been able to figure it out. Just check to see if the approval field on the request item is set to approved and then apply one of the solutions here. Can I know how to create a custom button to create a new incident on portal ? Such as approvals, notifications, call other workflows, rollback, various conditions, timer etc. The line to hide reference icons in the script you provided only targets a single element. I assume that it has something to do with the removal of the calendar icons, but I am not positive. April 17th, 2017 | 18 Comments. }); That works like a charm. It is possible to remove some of functionality of the context menu. on the onLoad? You can request it as an enhancement, but for the time being theres not much you can do other than make them readonly or hide them. Upgrade Your Service Portal to ServiceNow Employee Center, Featured Portal: Employee Center Intranet for an American Footwear Company, Webinar: Roll out a One Start Shop Portal with Employee Center, Top 5 Features in the ServiceNow Tokyo Release, https://serviceportal.io/using-events-communicate-widgets/, https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922. Adding Icons to UI Action Buttons in ServiceNow. img.hide(); if the stage is waiting for approval, button should be visible. Would you know how to hide the Actions on selected rows.. drop down and the the check boxes on the incident lists or any other? Step 2: Name the connection. The print icon (and others in the parent frame) can be hidden but they would use a different logic. Also, it would be great if it could update the Work Notes or Additional comments that the user has resolved it!
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