(e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. The public transport provider has revised the timetables for 36 services across the region to add extra buses to the fleet in a bid to improve services. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Birmingham, UK Birmingham If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. (lines open 8am - 8pm 7 days a week). (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. Calls to this number are charged at local rate. We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. "We know how important ventilation is in the fight against covid-19 - buses leave the depots with windows open to keep fresh air flowing through the bus. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. The number 46 bus between Northfield and QE hospital: The frequency of the 46 will be reduced to hourly between QE hospital and Hawkesley. Please select your passenger type first and then add your coachcards. National Express West Midlands is opening Wolverhampton bus garage to the public for the first time since 2019. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. Tickets & Prices | NX Bus West Midlands Tickets & prices Find the best ticket for you Home Tickets & prices Tickets & prices Adult bus passes & travelcards Flexible tickets Single trips & day tickets Under 18 & Term Plus Student bus pass Seniors travel free Ticket offers Kids travel for 1 at weekends and off-peak 2 adult add on at weekends Deric White and Andrew Woodward outside the empty The Firs car . None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. This does not apply to E-Tickets or M-Tickets. Email swiftsupport@tfwm.org.ukand include: Dont miss out on vital information, subscribe today and be in the know at all times. These journeys will run along a one way loop via Old Portway, Edgewood Road, Longdales Road and Edgewood Road to turn around. We will not be obliged to carry any Luggage which has not been properly packed. Need a paper copy? Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Priority will be given to customers travelling with Luggage within the free limits. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. 1-50. You can also apply through the post. If you're happy with the use of cookies by West Midlands Combined Authority However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. Please see the Ask section of our website at www.nationalexpress.com for further information. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. Now you can enjoy convenient local bus travel when you arrive in Birmingham and take advantage of great offers too at www.nxbus.co.uk. There will be no change to the route of journeys running to and from QE hospital. (c) If you wish to cancel your Ticket: Please check the Special Conditions which apply to your Ticket for the circumstances in which you are permitted to cancel your Ticket and are entitled to a refund. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. Task Force on Climate-related Financial Disclosures. Children under 14 cannot travel alone unless accompanied by an adult (16+). We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. If you bought your ticket through a corporate travel scheme, there are different rules. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. Media. If you can't find your journey or it includes a connection please use our journey planner to see full details and book. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. The Met Office recorded a . (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. We may also refuse you travel. Subscribe to our daily newsletter! You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. (sms or chat based messages are not permissible). Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. We use cookies to help you with journey planning and relevant disruptions, remember your login and show you National Express West Midlands Managing Director, David Bradford, said: "We are making small changes to many of our bus timetables to improve the punctuality of our services. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. West Midlands tram repairs could last beyond Christmas as frustration boils over, Owners of Fiat 500 cars have been given warning by police, Officers say the car model is actively being targeted by thieves at train stations, Mapped - areas in and around Birmingham with the worst drivers, Areas such as Wolverhampton, Dudley, Kidderminster, Staffordshire, Bromsgrove and more have hundreds of bad drivers, I pay double the price to travel because I'm disabled - things need to change, Kelly Bloomer, from Rowley Regis, said travelling around Birmingham in a wheelchair was a 'nightmare', Police update after man killed and two others hurt in Rowley Regis lamppost crash, Police have issued an update on the investigation into the fatal crash, Couple driven out of home due to 'creepy' neighbour's taunts about sex life, Alex and Carla Salt accused the man of playing 'sick mind games' which made them feel 'completely unsafe', Crafty Midlanders create postbox toppers to mark King's Coronation - here's some of the best, The cheerful creations have raised countless smiles from passers-by, In pictures: Hidden Kidderminster village and its stunning woods and lake, Nature lovers near Kidderminster will adore these special woods, Pictured: Incredible postbox toppers to celebrate the King's Coronation, Crowns, beefeaters and even King Charles III and Queen Consort Camilla now adorn postboxes across the region, Michelle Heaton shares sad photo after celebrating two years of sobriety, The Liberty X singer shared a throwback photo to the last day she drank alcohol, Sister sprayed brother with chili and vinegar concoction in long-running family feud, She attacked him after a chance meeting in the street and then tried to spray him again, hoping he would be peering through his letterbox, Aston Villa failed massively in one key area against Man United as Unai Emery makes intentions clear, Heres the big talking points as Man United put a stop to Villas run of form with a West Midlands derby against Wolves now on the horizon, The children's museum with a fairy tale forest caf and giant grasshoppers - just one hour from Birmingham, Kids can build dens in the gardens, pick up pre-loved books in the Jungle Bookshop and brave a Mystery Rooms Experience at the Childrens Country House at Sudbury Hall in Derbyshire, MasterChef Australia judge Jock Zonfrillo dies as Jamie Oliver and Gordon Ramsay lead tributes, Gordon Ramsay and Jamie Oliver are among the famous names to have paid tribute to the 46-year-old presenter, Six household appliances that can cost 450-a-year to run - full list, Fridges, freezers, and washing machines are all becoming significantly more expensive to run, Tower crane installed by 'spider men' next to Birmingham Town Hall, The 1.2 billion Paradise project in Birmingham city centre has reached another milestone with a 50-metre tower crane arriving to build Three Chamberlain Square, Three Chamberlain Square in Paradise - pictures of new crane going up, The new 50-metre crane that will build Three Chamberlain Square has been erected next to Birmingham Town Hall, Police find 'interesting items' in suspected stolen car, The Ford Firsta was boxed in on Long Lane, Halesowen, Teenage boy 'missing in river' and four friends pulled from water, Major search of Lechlade-on-Thames river under way to find boy, 12 amazing Birmingham street food vendors you need to visit this summer, We're lucky to have a number of quality street food locations in the city, we've picked out 12 of the best that you can tuck into right now, ITV Im A Celeb twist causes upset as Myleene Klass slams decision, The announcement from Ant and Dec doesn't go down well in camp, Aston Villa Q&A live: Boubacar Kamara latest, Johan Lange role, Cameron Archer future, summer plans, Ashley Preece hosts this weeks live Q&A as Aston Villa aim to chase down a European spot with just four games remaining, starting with Wolves this weekend, BBC presenter hospitalised due to nasty injury as fans send messages of support, He posted a picture of himself lying in a hospital bed, Manchester United were 'too clever' for Aston Villa after exposing 'simple' gameplan, Aston Villa were edged out by Manchester United on Sunday at Old Trafford to effectively end their slim Champions League hopes, Grass won't be mowed for a month in four Birmingham neighbourhoods, The council pilot will be rolled out in four city wards - and it could transform how parts of the city look. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. IP12 1BL. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. Select a return within 3 months of your outward travel. "Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. if it is an open return Ticket (i.e. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. Paid child fare on train, getting done for fare evasion? We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. Have you received the letter they send you? If the number begins with 633597 0112, contact National Express West Midlands instead. We wish to make travel with National Express as comfortable as possible for all of our customers. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Lines open 8am-10pm 7 days a week. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. 806 8067 22 Registered Office: Imperial House, 2nd Floor, 40-42 Queens Road, Brighton, East Sussex, BN1 3XB, Taking a break or withdrawing from your course, Questions you wished you asked at open days. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. This is the link to make a donation. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. And why? National Express West Midlands is changing its timetables from Sunday, December 5. Contact us Back to top (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. Unaccompanied children under the age of 14 will be refused travel. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. Travel shops based at bus stations across the Black Country and used by . You can pay your fine via these methods at any time. Book tickets & track your coach anytime, anywhere. Youll need to get a new card if you want to use Swift again. You can ask for compensation if your Swift card didn't work and you had to buy a new ticket. Does anyone know an A/A* essay structure RS 10/15 makers? If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. A spokesperson for National Express West Midlands said: "Drivers rejected the improved offer of a 14.3% pay increase along with increases to Christmas and New Year's pay and accident pay. Fallings Park bus garage People can get an. Additional information: X4 has 46 stops and the total trip duration for this route is approximately 42 minutes. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. KPMG has received a fine of 1.75m, which has been reduced to 1,023,750, whilst former partner Sykes will pay 75k, which has been reduced to 43,875, as a reflection of both KPMG's and . We are determined to provide you with the right support and help to deal with your query. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. As always you can unsubscribe at any time. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). Or did you send off for it after the inspectors saw you? Please ensure that the details you enter are accurate and match those on the Notice. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. It is not their Birthday !! Children aged under the age of 2, must be accompanied by an adult aged 18 or over. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). NX West Midlands. Nothing in these Conditions shall affect your statutory rights. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. The initial offer of the employers was for a 14% pay rise, which appears well above inflation. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. Failure to do so, may result in the full adult fare being charged. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. That is an ongoing process, overseen by Head of Zero Emission Implementation Vic Duddy. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. Here is a listing of all currently active bus routes. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. (c) Filming: You shall not, without our prior written consent, film on any Coach or at any Station owned or managed by us for any commercial or professional purpose. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. Pick a date. Service 6 will still run directly between Sutton Coldfield and Walsall. Calls to this number are charged at local rate. Value drivers that differentiate us from our peers as a leading operator in this critical sector. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us.
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