Download Information should not be withheld from the public unless there are clear and lawful reasons for so doing. Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. If you are not content with the outcome of the Internal Review, you have The town is a bustling business centre which also boasts an exciting, lucrative night life. have been taken to ensure that no viruses are present. You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. The Council (via the Contractor) will make every effort to carry out collections on your collection day between 6am and 8pm. When youre happy with the type, number, and size of free bins, tell us when you need your bins delivering. Please use this web site address to view the council's e-mail disclaimer - New or additional subscriptions to the service will have bins delivered in advance of the first scheduled collection. The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. 1.3 Objectivity Once the service has commenced, the Contractor will deliver your bin(s) within 10 working days (Monday-Saturday) from receipt of your paid application. Taking out the rubbish: there will be no collection calendars delivered this year. Any views expressed in this email are those of the individual sender, 2.4. Bins all left in the usual place. 7.9. Download Date and Time of Collection The most recent council Cabinet meeting was advised by the head of the external Improvement Board that it will in future be a minimal council. Bin Location (Lat / Long coordinates) Let's keep a good thing going. You can also call us on the numbers below. Perry (catchphrase: Im listening) has meanwhile done nothing to extend the operating hours of his own office where the phones are answered just four hours of each working day or to increase the operating hours and call centre operators of the councils contact centre. We provide commercial 10.2. A site to help anyone submit a Freedom of Information request. The garden waste service costs 65 per bin per year. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. of Sustainable Communities, Regeneration & Economic Recovery, who has Once we have collected your waste, our team will divide it into recyclable and non-recyclable. 3.7. Find out what services we provide the residents of Southwark. What goes in your garden waste bin. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. Croydon council bulky item collection service. Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. If the bin is presented in such a way that it would pose a risk of being damaged by the Councils equipment (example, excessive overflow of waste, as such, which would prevent the lid from closing). does not fulfil my request in any shape or form. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Bin Serial Number Bin Location (Lat / Long coordinates) Installation date Date and Time of Collection Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. Well get you up and running in no time. In your request for an Internal Review dated, 10 November 2021, you stated The council says that residents can now do the following all on the council website: Perhaps unusually for Croydon Councils website, these services are clearly flagged up close to the top of the sites main page and easy to navigate, with a clickable link taking site users to the area they require. Is the Business Waste customer care team based in the UK? The fees (Fees) for the Services are set out on the Councils website and will be reviewed annually. All public office-holders are both servants of the public and stewards of public resources. Customers will be notified in advance when the next annual payment is expected. However, this is not the data that I have asked for. Existing members affected by the disruption due to Covid-19 will receive their compensation automatically when their . the author immediately by replying to this email. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. We offer our customers a choice of daily, weekly, or fortnightly collections so your bins are emptied as often as you want. We apologise for the delay in responding to your request. 3.12. Once garden waste has been collected from the household it is the property of the Council. No other terms and conditions shall apply to the provision of Services unless agreed upon in writing between the Council and the Customer. 6.8. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon View as HTML. Or the compliance of the Nolan Principles in my case . A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K However, the Council will not refund any money if the cancellation is not made within 14 days of the payment being made. In your request for Internal Review, you asked the Council to reconsider 3.9. Disability Croydon run a place called Ourspace at 50 High St Croydon. please communicate with us only by email and not by post. If your household runs out, top-up liner packs are available at Council's Realm and Croydon Customer Service Centres. As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. [FOI #778669 email]. NEW Help improve this site by The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. decision. There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. 2000andwe aim to senda response by30 August 2021, however due to the email address for service is [2][email address]. Enter your email address to subscribe to this blog and receive notifications of new posts by email. There should be no sacks placed within the bin(s). View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible. 3.3. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . We are committed to making our website accessible to all visitors. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. 7.4. The Contractor shall be under no obligation to provide a collection if: If its been more than 2 days, you can either wait for your next collection day or take the waste to a, Use a Dont Mess with Croydon app downloaded, Veolia binman dies in Thornton Heath during hottest day of the year, Free microchipping & health check for dogs, 11am 3pm Thursday 22 August @LloydParkCR0, Consultation on the development of up to 775 dwelling units on Fairfield Green, 4 -7.30pm on Tuesday 2nd May 2023 at Fairfield Halls, 45 street trees were planted in Oval Road, Croydon this week, Coronation Vegetarian Picnic, 6 May 2023, Loyd Park, New productivity record at first GoodGym visit of 2023 @GGCroydon @yourcroydon, Help tidy up Addiscombe Railway Park, 2 6pm Sunday, 16 April @AddiscombePark @AshburtonPark, Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward. the case and advise you of your rights to appeal this decision. The eleven most recent culprits, prosecuted earlier this year, were forced to pay a total of 9,414 in fines and court fees. Your usual collection day can be found by typing in your postcode on the Croydon Council website. Any reports of missed collection reported outside of these times will not be collected. For more information on rubbish and recycling services, visit the council website, the council suggests. 2.5. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in. Youll need your billing and payment details, including your account and invoice number (if applicable). I am undertaking some research into usage of Bigbelly bins. Businesses are flocking to Croydon, its vibrant shopping facilities are constantly expanding, and more and more people are moving to the town and its surrounding borough. Contact us | Croydon Council Home Contact us Contact us Contact us Get in touch with us online, by phone or in person. 3.11. 10.1. Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. Residents that already receive an assisted collection Service for waste and recycling collections will be eligible for an assisted collection for their garden waste. Find out how to start or renew a garden waste collection. Bin "Fullness" reading at time of collection (if available). I note that it is now 5 weeks later, and have not had any update to this request. Dear Croydon Borough Council, I am undertaking some research into usage of Bigbelly bins. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. There have been reports of garden walls being damaged by crews pulling the bins over them. 1.5 Openness 7.2. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. Words imparting the singular number shall include the plural and vice-versa. Well arrange waste collection at a time and frequency to suit you and the amount of waste you have. 3.8. They had changed the scheduled day without notice and only placed this on their website. Bernard Weatherill House, Presentation. Thank you for your patience and understanding. About the garden waste collection service located in the, After over 3 months, I hope you can understand that this is not an Contact us online Send us a message and we'll get back to you as. I have now concluded this review and I am able to reply as follows. https://www.whatdotheyknow.com/request/b http://www.croydon.gov.uk/email-disclaimer, New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. Sent: 01 September 2021 10:33 To support independent local journalism in Croydon, please sign up today as a supporter. It is intended solely for the addressee. support colleagues may be working from different locations. Before the Council begins to provide the chargeable garden waste Service, you may cancel your Application within 14 days of making payment. Thank you for your request for information that was received on2 August So far, the councils Dont Mess With Croydon Take Pride campaign has prosecuted 143 people for offences ranging from fly-tipping to littering. Then it is easier for them to return the bins to the right place or for you to find them if they dont. We provide commercial Rare sighting: around 1,000 bins have vanished from Croydon's streets in less than three years Around 1,000 bins have been vanished from Croydon's streets since 2018, according to official council figures provided through a Freedom of Information request. Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. Sometimes they turned up the following day. There are some things the Digital review team have got done and have improved what is there. Bernard Weatherill House We accommodate all kinds of trade waste. Can I add an additional bin to my service? Maybe presented prelim findings to their peers and got approval overall to go ahead. Perry comes across like the radio psychiatrist Frasier with his Im listening. TheFreedom of Information Act 2000may restrict the release of some or We do not have a fax in our service. The Council responded to you on the 10 November 2021 and provided the We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. 2. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Minimal = of a minimum amount, quantity, or degree. 7.7. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre Mr Perry please accept this Surrey Street Raspberry . Really ? 1.6 Honesty . 7.8. Free bins. Yellow lidded recycling and green lidded garden waste bins are emptied on alternating weeks. That is where the similarity ends unfortunately. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Change). 10.5. The charge is for the provision of the Service and not the size of the bin used, or the amount of waste produced. Where is the equality there ? following information: Please can you provide an output in Excel format of all collections made We can work around access times to arrange collections at convenient times. 5.4. Croydon Veolia have a 15 year contract with Croydon Council which began in 2003. A site to help anyone submit a Freedom of Information request. acceptable response and. The Seven Principles of Public Life will communicate electronically only. 8.1. Frequent contamination may result in the cancellation of the Service at the Councils discretion. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Labour makes itself a laughing stock with Croydon tweet, Councils rubbish collection calendars only available online, A page on the council website allows residents to enter their postcode and address, For more information on rubbish and recycling services, Inside Croydon has been delivering local community news since 2010. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Actors achieving greatness in a Coulsdon wooded glade, Council sticks much-criticised My Account system in the bin, check your bin collection days and download your bin collection calendar, report damaged or missing bins or request an additional recycling container/bin removal, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. We will continue to send you reminders when it is time to renew your service. The 2022 rubbish calendar was the last hard-copy version that residents in Croydon will be receiving for a very long while. Bernard Weatherill House I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. Download Still impossible to access green waste via Veolia though. under theEnvironmental Information Regulations 2004. New customers Existing Customers If you are an existing customer and would like to raise an enquiry relating to your service, please follow this link. Should you have any difficulties with reading the spreadsheet kindly Internal Review. 6.11. The Council reserves the right to alter the sizes of the collection bins at any time. We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. Please use this email address for all replies to this request: There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. Please note you will not be refunded any of the amount paid at the time of your application. Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K In your request for Internal Review, you asked the Council to reconsider 10.3. Donate and support our work. I attach above a spreadsheet showing the information you have requested. Cost of Croydon council bulky waste collection service Croydon council charges: 31.78 to collect 1 - 3 items 52.28 for 4- 6 items This service offers collections every 2 weeks for 71.02 a year. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. A page has been set up where residents can simply enter their post code, select their address, and their collection calendars will be made immediately available to view and download. 6.1. Either that or simply put all my recycling into my landfill black bag as a frustrated last resort: Landfill is probably where all the recycling I carefully sort into the recycling bins ends up in any case! We cover all business sectors with regular and reliable collections. 14.4. Legal Services This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. 3.2. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. About the garden waste collection service. The truth is the refuse workers turn up in all weathers and without fail, recycling waste goes one week, and non recyclable the next. The subscription payment otherwise covers the cost of the Service.
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