Environmental Issues, Home Automation & Internet of I tried to pay again, this time paying the full amount and directly entering my card into the PayPal Express window and it successfully went through. I went to the store on Friday, but nobody knew anything about it, so they had to call their customer services team. Thanks The operator said my daughters card would be re credited immediately and could only apologize. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. When eventually I managed to get one that I wanted the filling was insufficient and lost its shape and volume within a few weeks. When I explained that I didn't have her surname, I was cut off! After waiting approx. Customers are currently unable to return items to Argos branches in Sainsbury's stores. My order was not in stock and i was told they cant sell me anything thats not in stock. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Surely each item is sent in one box, or at the same time? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have just figured they advertise to sell goods which does not exist. By browsing this website, you consent to the use of cookies. So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This can take up to 7 working days. whomitconcerns. Who on earth would give such a charmless, inarticulate woman a job in a customer service role? THE GIRLS ON THE COUNTER SAY THEY HAVE NO IDEA HOW A USED MODEL GOT IN STOCK AND GAVE ME THE CORRECT IPOD AND COULD NOT GET ME AWAY FROM THE COUNTER AND POTENTIAL NEW CUSTOMERS QUICK ENOUGH. By this time I was in danger of losing my temper completely and asked for the address which i could write to informed her that i would be putting a complaint on the internet forum and that we would be recommending to our wide circle of friends that they do not use this Argos home delivery service. Her reply was that for this to happen i would have to send a copy of my telephone bill to customer services. Their site hasn't worked properly for months. This review was chosen algorithmically as the most valued customer feedback. In the end she handed the hone to her manager as she was getting nowhere. May I apologise (is that what this is?) End of ridiculous conversation. How do I know my online order has actually gone through? I had to pay 117 for a repair they carried out to the screen. They are blaming Paypal for what it looks it's their issue. If it's been two hours since placing your order, and you havent had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. http://www.argos.co.uk/static/Product/partNumber/7641637.htm Please feel free to write in and let us know that you dispute our decision (the fact that she was much easier to deal with than 'Lisa', did not make the situation any easier). It's not my desire to brag, but I think I can outdo most of you in the 'getting ripped off by Argos' department. 0. You keep telling yourself that! argos taken money but no order confirmation. two items of the same product which is Indesit IWB6113 Washing Machine - which does not seem to exists. It couldn't, however, tell The Sun how many customers had been charged for orders that haven't been processed properly, or how many people have already been refunded. . FURIOUS Argos shoppers say theyve been left hundreds of pounds out of pocket after being charged for orders that didnt go through. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. i tried to buy a shed for 208 n kept being told my card was not authorised, after trying 5 times, i decided to abort the mission.No email confirmation or text of purchase as per usual.Next morning I checked my bank and 1040 had been taken by Argos so phonecalls ensued only to be told after 19 mins waiting that there is no recollection of any order or payment, so they transferred me to an automated phone that wanted my confirmation Number which obviously I havent got, so im still waiting to get my 1040 back.This is Argos.. Might be pending transaction and can return within 3-5 days. . As in this case had we not chased the order up we would have been non the wiser and Argos would have held on to our money indefinitely. They told me to wait and see what happens and if I am charged then they're happy to refund me. THEY ALSO HAVE SAID THAT THEY HOPE THAT I CARRY ON SHOPPING AT ARGOS IN THE FUTUREI DO NOT THINK SO. I have just checked - the extra charge was not taken from my bank (it was just pending the first time I saw it there on the day I placed the order). Finally, after I had made several more calls and looked at websites and left messages for the charmless 'Lisa', I got a letter in the post on Friday afternoon. I didn't want it any more but decided it would be best to take it back to the store myself, explain and get my money back straight away, rather than waiting, who knows how long for them to get it back and issue the refund. I attempted to purchase something from Argos today for 503.95 and the payment was taken but there was an issue on the Argos website meaning my order didn't go through. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There's nothing you need to do as the funds will appear back in your account within five days depending on your card issuer. Absolutely no way I will ever shop or advise any one to do in future from Argos. As the only option I can see, is to go to a solicitor and pay out more money! Because of this i was treated like a second class citizen. They need to cancel the order from their end so I wouldn't wait 10 days. argos taken money but no order confirmationgranville ny property taxes. Some shoppers say they've been charged as many as four times by Argos, despite the order not going through on any occasion. They won't even change it, Ive had it about 3 days, and they told me that they couldn't exchange it because there is nothing wrong with it, that I need to buy BETTER BATTERIES! Or whatever, I will probably never find out. They have 500 euro and I have nothing. Didn't really think much of it (there is often some problem or other with their website) as I had enough to get on with. Can I add something to an existing order? Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment. ), then queried the fact that the package had been torn down two sides and put back together again with at least two different types of tape. I was told the money would be returned to my account within 7-10 days max. i have also been stung by the argos shop scam its more like a legalized fraud than a shop i ordered a dinning table and chairs shown in stock on the web on 4 of nov 2011and expected 14 day del how wrong i was phone call from argo today 29 nov carnt have table and chairs untill end of feb 2012 i can have a gift voucher refund as i paid by gift voucher but whats the point as they carnt sell me what i wanted two other tables simialar to the one i ordered are both out of stock but the one i ordered is shown on there website still for sale and in stock and now theres not even 28 days left to try and order another off them for a replacement this is the last time i ever buy from argos unless i have no choice and can take it away myself all there staff are so helpfull and understanding on the phone I WISH something needs to be done to shut them down after i have got my stuff next year of course it was quicker buying my house to put the table and chairs in then dealing with argos or have they ran out of oak to make my table with and are just growing a bit more. I didn't receive a confirmation email after ordering. I CAN NOT GET HOLD OF THE STORE BY PHONE AND ARGOS TOLD ME I HAVE TO SORT IT OUT WITH THEM . argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . Knowing I was getting no where I got to the point of my complaint and asked of they were in the nature of taking money for goods they were unable to provide, also that the internet was showing some of these items still in stock. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I received an email confirmation with the order but there is nothing in my account when I sign into Argos.ie There is no order history section at all. Customers have expressed their rage on social media, with some saying they've been charged up to 1,200 for multiple orders that haven't materialised. It then occurred to me that the package was a bit small compared to the size that I was fully aware it should have been. I didnt purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. I then received a delivery on the following Wednesday. 15mins, I started shifting from one foot to the other and leaning heavily on the counter, as I tried to control my annoyance. If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. It looks like you're new here. I've had a similar issue recently, I attempted the pay for an item the website crashed at point of payment and received an email to state the order hadn't gone through, so I tried again the same thing happened I attempted it for a third time the same thing happened. I RANG THE CUSTOMER SERVICES DEPO FIRST AND THEY SAID THAT AS IT HAD FAULTED TWICE I WAS WITHIN MY RIGHTS TO ASK FOR A DIFFERENT MP3 MODELBUT WHEN I ASKED AT ARGOS THEY SAID I COULD EITHER HAVE MINE SENT AWAY FOR REPAIR OR A LIKE FOR LIKE EXCHANGE. Another customer said a 500 gift card payment had been processed despite the order not . Customer service is shocking I too will be informing all friends, family and anyone else that cares to listen, to NOT use Argos, unless you are in-store, and want something fairly small and cheap. https://www.boards.ie/discussion/2058148485/argos-order-history, https://www.boards.ie/discussion/comment/118219270#Comment_118219270, Music Production Commercial Our reason for ordering all this in the first place was because we had moved into an unfurnished place. Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. I asked whether in the circumstances they were willing to offer any compensation. I was told that I would get a call from someone on Monday. Leave the Archive. I am currently waiting for some-one to call me back, as I don't see why I should wait AGAIN and pay interest to my bank, whilst Argos earns interest from my hard-earned money all this time. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. I have been without my laptop for two months now. I explained everything again at length (including the info from the courier - for which she demanded a name, that I refused to give up, to the same people that are "not allowed" to give customers their own names!) This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. http://www.argos.co.uk/static/Product/partNumber/7641644.htm I was more than a little annoyed and asked to speak to the line manager to take the matter further and whether some compensation would be appropriate. If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. I fully intend to take the matter further up the chain of command until i get a satisfactory out come. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. Tell me is this the way that such a large corporation should behave and are they even acting legally. They run security checks on the payment and then release it back to your account. I was unhappy that this had happened, but at least I would get my money back. Well there is no order as per se but you know what I mean. You can use this space to go into a little more detail about your company. This content may be old or outdated. Meanwhile, someone else tweeted: "Can you please refund 120 youve taken from my account without actually processing my order? I should add that I also paid an extra 2.95 for a Saturday delivery slot (delivery before 1pm). And I will never EVER be buying anything from ARGO'S again! I never received an order acknowledgement email and there is no Fast track order on their systems. Editor, Marcus Herbert. She said: "Please please help me I have made a purchase online for 500 via gift card and it has taken money off card but not generated the order!". So no orders went through, still have issues with placing an order now. The Perth branch returned my payment via the card I bought it with, then told me it takes 10 days to reach my account! When asked why this has never happened before they said it was a clause on the receipt. I think its a stock issue. God put me on Earth to acomplish a certain number of things. It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Help!! How do I stop the payment as I didn't actually place an order! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Bank cant help me. PayPal transaction is still going through even though Argos order failed. No notes are made on their computers, that others working there might find useful. P me off that much I will never use Argos / homebase ever again. On the payment says Order Expiry Date : 10 days from the payment date . yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . We often link to other websites, but we can't be responsible for their content. (and?) I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. One incident quoted, involved a paddling pool being mistaken for a sink! The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. Taking money for products which are not available. wardrobe, had been sent to them. The counter attendant smirked and asked how you would spell that. The response? But looks like greediness to get more and more prevents tehm from doing that. no returns accepted. The retailer told The Sun this is unrelated to customers being charged for unprocessed orders. I explained that my head was about to explode and wanted to speak with manager as I wanted this sorted out immediately as I was in no mood to keep repeating myself. I have searched for this model all over and do not see any relevant link other than argos. ", Responding to this tweet, a third customer added: "Same here, 219 from my account.". How do I stop the payment as I didnt actually place an order! I really find it hard to believe that anyone from ulster, northern ireland cant spell one of the biggest names. On finishing the call my daughter went back on the website to check stock availability for herself and found 5 items out of 6 still available for home delivery. For customers who've got their items but want to return them, Argos has extended its refund policy. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. How on earth does that work? To comment on this thread you need to create a Mumsnet account. Another shopper added: "Im currently on hold to you, been 45 minutes now. Shoppers will have 30 days from when stores fully reopen to return their goods. Refunds may take 3-5 business days. It takes 1 day to leave my account but 10 to leave Argos! To inquire about a licence to reproduce material, visit our Syndication site. Iconic discount shop to shut its doors next month - is your local affected? i always come to argos for mobiel phones as they have good deals but i will no longer be goin to argos as they staff was rude to me when i asked for the 10 pound free cred which im still not very happy with and i will be writing a letter to the manger coz it was a young kid working there bout 18 very rude indeed. Beanbags are out of stock. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. By this time i was getting very angry with being messed around again rang the operators and after an even shorter chat with the operator where i admit my tone was a little terse i was put on hold again and after about a minute finally got through to the escalation team. The UK website is much better though, completely updated design. "The money is now leaving my account but I have no order confirmation from any of the orders to say its placed. A few days later I was told that some-one would contact me in approx 3 weeks, to let me know what was happening - this didn't mean I would receive my goods then, simply it would be an update. I therefore decided to check it - and was straight on the phone to 'customer services'. Argos Limited 2023. So it was agreed that I would do this on the Friday (when I was next off work). By browsing this website, you consent to the use of cookies. An Argos spokesperson said: We are in touch with these customers to apologise for the delay and reassure them we are processing their refunds. Argos have now taken nearly 700 from my bank account and all I got from the complaints department was to speak to my bank who can't do anything as this is an error by Argos. I am obviously not going to let this drop, so I would be grateful if anyone out there can provide me with any info that would help. I went to Argos to buy a bed, then went to the counter and placed my order. I quote: "This is because the payment will be rejected by Argos as no order has been placed, this payment then gets placed into Paypals holding account. One shopper tweeted Argos saying she'd been charged 1,200 and had. I then took screenshots of the chat and contacted Monzo. I bought a Samsung blu-ray player along with the Samsung wireless LAN USB stick. When the delivery did not arrive i phoned Argos customer services quoted my order number stated my problem of the failure to deliver. I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. I sent a messenger message to Argos who said the extra charge would be refunded. I called again, and was told that actually, no-one stopped the order when I asked them to, so once again, it would take a few days to get my money. I spoke to Citizen's advice, who informed me that Argos (if the legal team were backing 'Lisa's' actions) were breaching all sorts of Trading Standards Acts and that I should just wait until Monday as they would not be able to justify holding onto my money any longer than that.
Ray Hadley Wedding Photos,
Disney Employee Directory,
How Much Is The Marilyn Monroe Suite Roosevelt Hotel,
Articles A