We offer a wide variety of financing options and stand behind our services with a variety of warranties. I notice some mold on a couple of the rafters. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. 0000092214 00000 n When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names 0000066042 00000 n Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. The Customer Complaint Panel who are they and what do they do? To tell us your thoughts, please complete the following, 2 minute survey. All the staff were friendly and helpful. Companies can ask for reviews via automatic invitations. Brilliant service very helpful very well spoken will go the extra mile to help me. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. Great Job . 0000008059 00000 n Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. It goes against our guidelines to offer incentives for reviews. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. They were venting from one bathroom to the other bathroom. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Your name * Your email address * Confirm email * By doing this, our aim is to deliver great customer experience as often as possible. Great company to work with. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. ), filed by Jason Coker. Amazing employee. Great to hear your kind words about the team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. That's great to hear! The dryer is on the other end of my house. 0000007295 00000 n So as I promised, its the papers and the MP as my next port of call. People are so lovely and really helpful. Before he left, he mentioned something about Covid-19. 0000008594 00000 n Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This would have been a 5 star review however I found there was a lack of communication in my experience. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. To find more licensing information for your state, visit our. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. 0000065925 00000 n You can make a complaint in any of the following ways: This form will not work unless you enable cookies. This is where the problem started. I would highly recommend them. I'm really sorry that you've had to chase us for the correct email address repeatedly. For more information, visit our website at www.stonewater.org. Is all ok now the painting has been done? When they arrived, they started removing everything on my roof. He said he would turn this in. You can access MyHome on the web or via the MyHome app. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Copyright Stonewater. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! We never leave a job unfinished, or a customer unsatisfied with our level of service. I have constant smell of damp in my house. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Do you work for this business? Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. Great to hear your kind words about Gail. Been going on for months.Just had her on the phone in tears. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . 0000006190 00000 n We never leave a job unfinished, or a customer unsatisfied with our level of service. I'm not happy with the outcome. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. We wish you well for your new home :). If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. You can view our dissatisfaction/complaints policy here. Stonewater Contractors LLC Contact Information. Date of experience: April 18, 2023 Reply from Stonewater That housing provider was shocked at the rise and called it '' unneccesary.'' With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Verification can help ensure real people write reviews about real companies. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb Thank you. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. ~ Matt. Copyright Stonewater. Seems to be a theme that they focus on profit over the poor people they promise to help. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! To be called or to. Krissy was fantastic and was able to chase up the application at every point. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 We aim to respond to all email queries within two working days. Give us a call or click to request a quote today. Hi Sarah. 0000003684 00000 n When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. In April of this year, I wrote a letter to the President of Stonewater. Total mess of a company ! Your name * Find out how to make a complaint and how we will deal with your complaint. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. Thanks Kirsty. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. %%EOF I can't go out for long due to having to keep emptying bowls of water. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. Do Not Sell or Share My Personal Information. Thanks for the review and feedback! Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. Please bear with me. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. First gas leak, then water leak which is still on going now. Give us a call, or request a free quote today. Submitting a response indicates a willingness to work with customers to make things right. 0000066584 00000 n Do you have a community champion in your neighbourhood? Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. In a few weeks a man came by to fix the mold. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. No, Stonewater Inc does not offer eco-friendly accreditations. Find out how we combat fake reviews. complaint in our Complaints, Compliments and Comments Policy*. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. We undertake some works throughout the year to keep where you live in good shape. He is in his 50s and an alcoholic, what the hell are you playing at? They did do this and broke one Perlin and cracked one Rafter in my attic. No point in giving you details as the family has decided to move out our relation. %PDF-1.4 % Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. If you are an L&G customer your complaint will be handled in line with L&G processes. Everything has gone smoothly and we are very grateful to have a home now. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. I can see that someone has arranged to come out and have a look at the issues you're describing.
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