This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". 4 talking about this. 8 0 obj "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. You can report most issues online. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). asbestos, chemicals in water) Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. Your digital subscription includes access to content from all our websites in your region. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". 49 High Street Wauchope NSW 2446. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. Complaints can: You have a right to good services and fair treatment. Some content on this page may not display correctly. "After that, I got a five page rambling document that was a record of the matter. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Complaints can: increase the chance of getting a better outcome help others in similar situations xc`````z f2 Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE all the different ways you can get in touch with us. HW[6Sc1r gndA%|l qX? CfZE-n% <>stream And you have a right to complain to the Ombudsman if that doesn't happen. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Email Send us an email and we'll get back to you as soon as possible. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] To make sure you're up to date with all the news, SIGN UP HERE. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. Sign up for our newsletter to stay up to date. We review the information you give us and decide what action to take. endobj the best way to lodge a complaint or a request for service (which is via our website). IT was a $64,000 question that amounted to nothing. Your digital subscription includes access to content from all our websites in your region. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. <>stream Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Learn more. <>stream Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Your feedback should be received no later than Friday 20 November 2020. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN Your stories matter to us and so does local journalism. Port Macquarie NSW 2444. <> Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H Customer Service. David Crosbie. /Size 36 /Prev 53154 Read our Privacy Policy. Advertisement Ad Local News Please enable JavaScript in your browser's settings and refresh the page. Recently we undertook a significant review of how we deliver service to our customers. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Nobody has come back and told me the result of that. Police appeal for . asbestos, chemicals in water). As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. 13 0 obj Please enable JavaScript in your browser's settings and refresh the page. Photo: File IT was a $64,000 question that amounted to nothing. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. You can report most issues online. If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. the best way to lodge a complaint or a request for service (which is via our website). "He wouldn't tell me what the complaints were or who made them. <>>> If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. Compare Port Macquarie with: Do you live in Port Macquarie? Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. "I consider that money has been taken away from important assets to our community. Opinion. endstream Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. endobj x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. endobj ABN: 11 236 901 601 council@pmhc.nsw.gov.au Mail Reach us by posted mail. $1000 a week is spent on this rubbish.". "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. What are the key differences between the old and new draft policies? College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Port Macquarie NSW 2444. Sign up for our newsletter to stay up to date. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. Find out what complaints we can help with. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". endobj Read our Privacy Policy. Customer requests are the main reason that customers contact us. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. . Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. stream Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: Hearings can be observed by any member of the public. This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 Port Macquarie NSW 2444. endstream We can help you make a complaint. ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 If you work for NSW public sector. Ph: 6581 8111, 17 Burrawan Street A step-by-step guide to making a complaint. /Info 6 0 R Be very wary of politicians sounding the youth crime alarm. In some cases we need more information and request you contact us directly in these instances. ,QZ0f`[mlKV 3P`Pff` A There are many benefits of making a complaint and telling someone about your problem. stream Ph: 6581 8111, 17 Burrawan Street Some content on this page may not display correctly. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription.
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