Get answers to questions about your Uconnect system. Should you encounter an issue accessing any content on driveuconnect.com, please contact our Customer Service Team at, LEARN MORE ABOUT YOUR VEHICLE'S BRANDED APP, LEARN MORE ABOUT OVER-THE-AIR SOFTWARE UPDATES, https://www.chrysler.com/webselfservice/chrysler/EmailPage.html. The Kansas-based lawsuit had plans of earning nationwide status. It fixed my problem. Jeep Connect available on 2021 Jeep Grand Cherokee L and select 2022 Jeep Grand Cherokee models. Just give our In-car Wi-Fi experts a call at 866-706-5773, and they'll get you squared away. All Rights Reserved. The dealership replaced the Uconnect system on May 14, 2016, but that same day the replacement system began to randomly black out. This is on a 1.5 week old 2018 Chrysler Pacifica with the most up to date UConnect software. To start a conversation, click our username then select the start a conversation button and send us your make, model year, and mileage for us to review. I have the same exact issue in my 2020 Ram 2500. Is this an electrical design issue with the Uconnect dispaly components? --- Update: the dealership fixed this behavior by replacing the Video Routing Module, resetting. The plaintiffs tell the familiar tale of bringing in their vehicle multiple times and having software updated and parts replaced. How do you use the smartphone and SMS functions? On select MY13 vehicles and beyond+, software updates are sent automatically to the vehicle over the air once available. AT&T tells me that there is a problem with UConnect, and they are working on it. With SiriusXM Guardian Connected Services you can start your vehicle remotely, lock or unlock doors, check vehicle health from your smartphone using the Chrysler App and much more from virtually anywhere. Called Uconnect team. Apple on March 27 released iOS 16.4, delivering 21 new emoji characters, support for Safari web push notifications, the return of the page-turning animation in the Books app, updates for the Podcasts app, and more. Check out the step-by-step instructions on how to pair your compatible smartphone to your Uconnect system. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Signup for free email alerts for your vehicle over at CarComplaints.com. Note that this is A pre-release version of Apple Pay Later continues to roll out to randomly selected iPhone users, as noted by tech enthusiast Will Sigmon. Let go of the buttons and turn vehicle off. After inserting a disc and selecting the Uconnect theatre icon, i get the screen attached below. ? The plaintiffs say the Uconnect 8.4A system is still defective after multiple replacements. Love listening to music in 34 second spurts for the last 2 days. The system is constantly malfunctioning, creating dangerous distractions and diminishing the resale value of the vehicles. They may also lose access to safety features such as the back-up camera and hands-free phone use. Thank you for using the AT&T Community Forums. Enter your email address. Set up a new Mopar Owner Connect account, including creating a Security PIN, or enter your existing account details to link your account to your Uconnect system profile. This gets us back in business. Should you encounter an issue accessing any content on driveuconnect.com, please contact our Customer Service Team at, https://www.chrysler.com/webselfservice/chrysler/EmailPage.html. ALL THE CONNECTIVITY YOU NEED Stay in touch with available SiriusXM Guardian1 connected services. Much like the first, the plaintiffs claim the system is nothing but an endless series of reboots and headaches. When I would click the "uconnect theater" button, it would say uconnect theater and never change. Register for the available Uconnect Accesshttps://www.driveuconnect.com/uconnectaccess.html. Apple's most powerful Mac will finally shift to Apple silicon. T79sai, ask your dealership if they can provide a loaner car so that you dont have to miss any work. That was shot down when the judge ruled the plaintff's based their claims on state law which cannot govern out-of-state transactions. Maybe you've experienced this problem. The 2 touchscreens in back were also blank. So while it may not be a problem in every year yet, it's worth looking out for. Start your vehicle, lock or unlock doors and sound the horn using your smartphone with the Chrysler App. At this point its a a matter of principle because the lack of responsibility and what appears to be clear deflection, on the part of ATT. Available Navigation offers information about your route along the way, inviting you to explore with confidence in your vehicle. With these touchscreens, this system is compatible with many devices, including various smartphones, tablets, game consoles, and digital cameras. Click on the lawsuit for more information and to see if you're eligible to receive any potential settlements. Mark Gurman Talks WWDC 2023, Apple AR/VR Headset, and New Macs, Privacy / DMCA contact / Affiliate and FTC Disclosure. This week, there's new Mac malware out in the wild that Mac users should be aware of. A similar suit was filed in Michigan in 2020. With the ability to configure up to five user profiles, preferences such as media, climate settings, and seating and mirror positions can be customized for different drivers. I can feel the shifting of blame already. Touch the incoming message heads-up notification to hear the notification. Uconnect for Chrysler - System Updates & How-To Videos Skip to main navigation Support General Support by Brand SYSTEM UPDATES See if you qualify for a software upgrade. Check if youre ready for an update and get the latest software to ensure your Uconnect system is functioning at peak performance. Interesting placement of an article here. Supposedly received a one month service credit, but the account management panel is featureless, so Im not sure of anything at all. lawsuits can be viewedhere. before i update, a side note. I can confirm that pulling fuse 55 worked for me. Many times these are class-action suits that look to cover a group of owners in a particular area. With tutorials on everything from voice commands to available Navigation, youll be up and running in no time. So far, only two new features and changes have been discovered for the iPhone, including a Sports tab in the Apple News app and the ability to start a screen recording with Siri. Click here to be directed to the web store. I suspect it's a software upgrade issue. Your trial begins the day you take delivery of your vehicle, so register as soon as possible. You are now leaving the Mopar U.S. site and will be logged out of your account. To activate the trial and use the services, you must register with Uconnect Access and fulfill minimum subscription requirement. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. If you need help with anything else, just let us know. 2018 Pacifica Hybrid Ltd - 2013 Volt - 2015 F-150. It lets you stay connected to your vehicle from nearly anywhere with remote commands and features, entertainment options, available Navigation guidance, integrated communication functions and more. working with ClassAction.org are no longer investigating this matter. The feature is only available on the higher-end Limited and Pinnacle trims, as those are the only two trims that include integrated console designs with room for one. Infotainment systems have increasingly become focal points for car buyers, so I really appreciate the uniformity across Pacifica trims and I'd like to see more manufacturers offering high-quality infotainment systems and handy features like wireless CarPlay across all trim levels. My van WiFi has stopped working. Extend the capabilities of your Uconnect system with smartphone connectivity powered by available Apple CarPlay support, shown, or available Android Auto compatibility and access some of your favorite smartphone features and apps through your infotainment system. 4. Chrysler sent out an over-the-air update in 2018 that only made things worse. This software is now available to download on your Uconnect system. Stay in touch with available SiriusXM Guardian connected services. Are you using a device that is plugged into your car or are you using a mobile hotspot. Hold down the voice command and phone button on steering wheel for 30 seconds. Will try the battery thing to see if it works. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. Not sure how that would affect these weird UI glitches. The 2018 Pacifica comes with an 8.4-inch flush-mounted display in the center stack, and it's a bit more square than some other infotainment system displays. Attorneys The case, Gerritsen, et al., v. FCA US, LLC, et al., was filed in California. Did you know creating an account allows us to save vehicle information and preferences so future bookings are even simpler? Touch the phone app or use voice commands to make a call. To pair an iPhone with a vehicle you must plug it into the dashboard with a Lightning cable. The ATT rep on the second number I tried also told me she would call back to get my dealership apt information. Stay in touch with available SiriusXM Guardian, Extend the capabilities of your Uconnect system with smartphone connectivity powered by available Apple CarPlay support, Owners Site Log-In/Uconnect Access and SiriusXM Guardian. The plaintiffs claims are something most Chysler owners are familiar with. Chrysler, Dodge, Jeep, Ram, Wagoneer, Mopar and SRT are registered trademarks of FCA US LLC. Ram Connect Only problem is that there is no version to upgrade to. The reasons why we are asking these things is, to determine the best route of support for you. Use the computer or web-enabled device to complete your registration for the available Uconnect Access https://www.driveuconnect.com/uconnectaccess.html. Wagoneer Connect The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. New to the AT&T Community? #uconnect @jeep #jeep pic.twitter.com/6vmuv5BNrl. New cases and investigations, settlement deadlines, and news straight to your inbox. Thank you for choosing the AT&T Community Forums! On its own, the system will switch between input sources. We effectively have no screens on media built in. The Uconnect name is also associated with other systems, including the Uconnect. My uconnect system was working completely fine except the uconnect theater. Major class action law firms use this data when researching cases. Dont believe that statement either. Check your dash, driver-side doorjamb or vehicle registration. That led to a lot of dead batteries and frustrated owners. There is no device that I plug in. Call 1-800-777-3600, Conveniently book an appointment with your preferred dealer, Did you know creating an account allows us to save vehicle information and preferences so future bookings are even simpler? Send and receive calls hands-free+ Pacifica models with the Uconnect Theater will have 10" HD touchscreens on the back of the front row seats. Uconnect. 2018 Chrysler Pacifica Uconnect Theater not working!! CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Uconnect 5 is also capable of supporting two simultaneous phone connections. Did this get resolved for you? And there was no notes from the phone call I made two days ago this rep today told me that I needed an appointment at the dealership and they would call back to get the apt details to help the dealership with a "master reset" well, the dealership has no bulletin about WiFi issues that they can fix. Uconnect infotainment systems often freeze or boot into a blank screen. I tried to pull fuses for the rear screens and the main display- didn't help. If prompted, press Start; otherwise, scroll down to select Uconnect Registration and then select Register by Web. Speak with an agent who will complete your activation. Open driver's side door for 30 seconds. Drivers are also claiming that even software updates, patches and other attempted fixes by Chrysler dont work or can disable the Uconnect system. 6.0 fairly significant Typical Repair Cost: No data. I had a OTA software update pop up on my 2018 Limited on Friday. Explained for dummies by a dummy trueugabulldog 9 subscribers Subscribe 7K views 1 year ago I don't know how to fix anything and I fixed this. Before commenting, please review our comment policy. Full stop. I joined the party! We kinda had to get our attorney involved for them to do the right thing and cancel our current contract and give us a different new Pacifica that was same color just not s-package and went from 7 to 8 seater that we got yesterday. I've had my pacifica for just over a year, and we've noticed this week that the uconnect theatre isn't working. Copyright 2000-2023 MacRumors.com, LLC. Chrysler, Dodge, Jeep, Ram, Wagoneer and Mopar are registered trademarks of FCA US LLC. For a better experience, please enable JavaScript in your browser before proceeding. It displays on my phone that there is no internet connection though even though it is connected. This problem has popped up in the following Chrysler generations.Most years within a generation share the same parts and manufacturing process. A selection of macOS tips to make your Mac life a more effortless experience. Theres nothing quite like singing along to your favorite song only to have the song suddenly stop so everyone can hear your lovely(?) You can also expect them to share the same problems. A timeline of stories related to this problem. Weve got answers. Whatever the reason, here's a handful of things you can do to make sure it gets the attention it deserves. fwiw, my car has worked just fine for over a year. They basically said there's nothing they can do over the phone and to take it in. SiriusXM+ delivers over 150 channels including commercial-free music, plus sports, news, talk, comedy, entertainment and more right to your vehicle. Fed up owners have filed lawsuits against Fiat-Chrysler (FCA) for their ongoing Uconnect problems. Did someone at Macrumors just buy a new van and found the time to write an article? Get weekly top MacRumors stories in your inbox. I tried different media tyoes, touching the screen and clicking the remote but could not get any screens to display anything. (It might be connected car but Im not sure!). 2023 AT&T Intellectual Property. Don't hesitate to reach back out if you ever need our assistance again. And the techs have said that a master reset is unplugging the battery for 15 minutes so that is what I'll do before I cancel the service. I bought one Monday night and i unfortunately was finished afterhours when the service people were gone and when they brought it out for me to leave the screen had stopped working from test drive to then. It won't reboot with the rest of the system. Looking for a map update for your Uconnect system? They suggested bringing it back in and they would take the dash apart to see what the issue was. The uConnect team acknowledged the update problem on February 13th and tied it to issues with the ever-so-useless SiriusXM Travel Link feature. Current Stellantis N.V. vehicles support Apple CarPlay over a wired connection. Brand vehicles.