If you go for an unlimited plan, we wont cap your data or restrict your speed. We may need to speak to you, so please include a daytime contact number as well. The following documents make up your contract for BT Business Mobile Service: - the schedule and annexes that you can find below: - BT Business Mobile Schedule to the General Terms; - BlackBerry Annex to the BT Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express; - On Site Transmission Equipment Annex to the BT Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment; - MobileIron Services Annex to the BT Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services: - any Statement of Requirements where you have ordered On Site Transmission Equipment; - If you have received a Charges Schedule at:General Terms on Global Services, - If you have not received a Charges Schedule at: General Terms dropdown above, Main Conditions Conditions for BT Business ServicesPDF 174KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 430KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 PDF 426KB, SIP Networks Annex to the BT One Phone SME SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SME SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SME SchedulePDF 165KB, MobileIron Cloud Service Annex to the BT One Phone SME SchedulePDF 169KB, One Phone Portal Annex to the BT One Phone SME SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SME SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SME SchedulePDF 157KB, Signal Assist Annex to the BT One Phone SME SchedulePDF 143KB, Recording Extra Annex to the BT One Phone SME SchedulePDF 158KB, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule PDF 251KB, BT One Phone (this may be referred to as BT One Phone Corporate), BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 433KB, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 428KB, SIP Networks Annex to the BT One Phone SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SchedulePDF 166KB, MobileIron Cloud Service Annex to the BT One Phone SchedulePDF 170KB, One Phone Portal Annex to the BT One Phone SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SchedulePDF 158KB, Signal Assist Annex to the BT One Phone SchedulePDF 144KB, Recording Extra Annex to the BT One Phone SchedulePDF 158KB, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule PDF 251KB, Service Schedule for BT One PhonePDF 436KB, Annex to the Service Schedule for BT One Phone BlackBerryPDF 331KB, Annex to the Service Schedule for BT One Phone MobileIron Cloud ServicePDF 331KB, Annex to the Service Schedule for BT One Phone for the BT One Phone PortalPDF 289KB, Annex to the Service Schedule for BT One Phone BT Signal AssistPDF 278KB, Annex to the Service Schedule for BT One Phone Recording ExtraPDF 210KB, Annex to the Service Schedule for BT One Phone Onsite Mobile NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Onsite SIP NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra]PDF 395KB, BT One Phone - Flexible Caller Line Identity (CLI) Extra Order FormPDF 290KB, Mobile Service (Business) - On or after 1st August 2016, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 297KB, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 295KB, BlackBerry Specific: Annex to the BT Business Mobile SchedulePDF 168KB, On Site Transmission Equipment: Annex to the BT Business Mobile SchedulePDF 174KB, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile SchedulePDF 173KB, BT Mobile Manager:Annex to the BT Business Mobile SchedulePDF 159KB, Mobile Data Secure Management (Wandera)PDF 245KB, Solution Terms for 4G Office Signal AssistPDF 163KB, BT Field Force Automation Purchased Equipment and Software SchedulePDF 206KB, BT Field Force Automation Support Services AnnexPDF 183KB, Conditions of Sale - Mobile DevicesPDF 283KB, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile DevicesPDF 121KB, Conditions for the Provision of Devices for Customer EvaluationPDF 119KB, Service Schedule for BT Mobile Device, Application, Content and E-Mail ManagementPDF 268KB, Appendix to the Contract for BT Business Mobile ServicePDF 224KB, Appendix to the Contract for BT One Phone ConnectPDF 379KB. We may need to speak to you, so please include a daytime contact number as well. Is my mobile speed limited on unlimited plans? What is SIP ALG and how can I stop it causing problems? How to cancel call diversion using your handset Press # followed by the divert code Press # Checking call divert is on using your handset Press * then # Type the divert code followed by # Costs for using call diversion The diverted part of your call is charged at our standard dialling rates. Our SME solutions are for you. Weve updated our BT Business privacy policy. User guides and video tutorials for BT One Phone, Want to write in? For our Cloud Phone, Cloud Voice and SIP Trunk customers See more Call and Lines Packages For our BT Business Call Essentials, BT Business Complete and BT Business One Plan customers See more SD-WAN Managed Meraki SD-WAN terms See more BT Wholesale Including the latest price lists and pricing updates See more Network Services To be eligible, you must report a fixed line failure in the correct manner. But by sticking with BT - or any other corporate giant - you dont always get the best deal, and you definitely dont get the best service. Please note that the Charges Schedule is no longer used. You can see if your address is eligible by putting your details in the availability checker at the top of this page. Your service is subject to terms and conditions found athttps://business.bt.com/terms/under the Broadband and internet and Mobile services sections. Here's the address: If you have BT Business Landline or BT Business Broadband BT plc PO Box 334 Sheffield S98 1BT Can I run a personal care system or pendant on a digital line? Get our address to cancel an account. BT business solutions Work faster, smarter, safer, and stay connected with your world. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. The easier the switch, the shorter it should take. If youre staying in your current home and just changing providers, your current provider should allow your landline number to be transferred to a new phone company, as per Ofcom regulations. we provide you with a different set of standard terms. At BT we have a number of guarantees that we provide our customers with, to make sure youre kept connected 24/7. From the Minimum Speed Guarantee, our Always Connected Guarantee with the Hybrid Backup service, and our Complete Wi-Fi Guarantee, we make sure our customers are fully protected from any faults at all times. You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services. Make sure youre always connected with mobile, broadband, phone systems and more. Were powered by EE, voted the UKs number one mobile network for seven years running. 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester. Application for Cancellation of Cottage - & Small - Scale Industry License. The bundle terms below apply if you have ordered a bundle service that consists of any of the following - BT Business Broadband, BT Business Call Essentials, BT Cloud Voice Express and BT Business Services (Telephone Service - PSTN). By this point, it might be worth gritting your teeth and seeing out your contract, since a dispute could take longer to resolve than the amount of time left on your contract. 4G coverage required. After this, its a standard 60 charge. We use these cookies to do things like show you content and promotions we think LAN and Firewall guide for BT Cloud Voice SIP, Cancelling SIP Trunk Forwarding for Cloud Voice, make sure you update your mail client settings. Ordering with us for the first time or switching from another supplier. We can only provide technical advice to customers who have a maintenance contract. Your broadband service is subject to terms and conditions found under the BT Bundles heading athttps://business.bt.com/terms/under the Broadband and Internet dropdown. Do I get a discount on mobiles if I buy one of your bundles? Commitments to keep your business thriving. Your service will stop 30 days after you cancel your service. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms as you may previously have had. You can cancel your BT service by calling them on 0800 783 1401. If you are switching your phone number and internet service, your current supplier should notify you if any charges are applicable. There are some instances when you may be able to avoid paying any cancellation fees if you end your contract early. Now, the responsibility for managing the switch lies with the provider to whom a customer is switching. Subject to having a Cloud Voice Express service with BT. The digital line is not currently compatible with this system, this is currently only compatible with a traditional phone line. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays. Taxes for new businesses can be paid at any time during the year and are prorated beginning April 1, at which time a half-year fee . If youre transferring an entire broadband bundle or switching the type of broadband - for example, upgrading from ADSL to cable broadband - this can take longer as your new set-up may require installation. The alarm companies are now selling systems that do not rely on a traditional phone line, they can run off your internet connection or supply you with a system that runs over the mobile network. It also improves your employees health and safety, & on-site security. Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times. These General Terms apply to your contract unless we: say otherwise in the entry for your service on this website or in your other contract documents; or The standard monthly price shown will increase from April every year beginning on 01 April 2024 by the Consumer Price Index rate of inflation published in January that year plus 3.9%. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Conditions for BT Business ServicesPDF 268KB, Service Schedule for BT Business Broadband Access ServicePDF 238KB. Offers available 03 April to 08 May 2023. Can't send emails? Log in to My Account to quickly view and download your bills. Most VoIP providers will allow you to move or port your current landline to a VoIP service for a one-time fee. Note that any offer prices are discounted from standard prices and that, when standard prices increase, the offer price will be discounted from the revised standard price. We have dedicated help guides and teams on standby to help you if youre stuck, and lots of self-install content when your order is placed. Is there anything you can do to help? To add an extra product to your order, you will need the product in your basket first. The first part of your contract is terms that are general to all of BT's standard products. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. From the outstanding orders shown, simply choose the order you wish to cancel or change by clicking the 'view order' button. Necessary and performance cookies (required). Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing. BT Business broadband 2023 Spring Offer Fibre 38 Broadband Only. BT Business broadband is ideal for businesses who need more from their internet service, such as powering VoIP phone systems, hosting websites, sharing files between locations quickly and securely, or keeping a large enterprise running harmoniously without dips in connectivity. Not available on fibre. You can also Cease and Re-provide, this could be when you're currently using services that are not yet switchable through the Gaining Provider Led process, and you may or may not wish to retain your number, or you are coming from a Cable Network and do not wish to retain your number. 5. Non-material changes to Purchased Equipment terms effective from 1stJanuary 2021 can be foundhere. New customers only. The BT customer service agent agreed that the 19th is the best date because it would give me time to delay if there is a problem with the installation of our new service and save paying for two services. Because your new number will be internet based you can take your number wherever you go, youd simply need to inform us when and where you move to. Conditions for BT Business Services CONTENTS Commencement Provision of the Service Regulations and Use of the Service Charges and Payments Changing the Contract Ending the Contract Limitation of Liability Intellectual Property and Confidentiality Data Protection General Terms Definitions COMMENCEMENT So with that, we decided to end our service and use Virgin, who have just installed fiber optic cables along our road a few months ago. What is the BT Cloud Phone portal and how do I access it? (read more about fibre-optic). Another way you might be able to get out of paying cancellation fees is if your provider is in breach of contract for example if your actual speeds are significantly slower than promised. Next working day mobile phone replacements are for in-warranty faults only. To check the speed at your location visit:business.bt.com/products/broadband-and-internet/deals. These packages allow customers to consolidate spend on specified services including Calls and Lines services. All information previously contained in the Charges Schedule is now atSection 52, Part 6 of the BT Price List. If you're happy with the use of cookies by BT Business Direct and selected third parties, click OK to continue. App is for your personal, non-commercial use in the UK. If you don't want to share the network with anyone else, and need faster connectivity, then our leased line service providing dedicated internet access might be for you. Hybrid Speed Boost add-on available to new or resigning BT Business Broadband customers on ADSL (copper) access lines only. We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. Please click on the boxes below for information on your compliance obligations, our privacy policy, BT Business Total Broadband products are not available for new supply from 15 September 2014. Our business phone bill has just increased by 14.4% which apparently is ok according to our contract. Are there User Guides for setting up and using my device? Please note that as of 29 November 2020, Early Termination Charges are subject to VAT. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. Offer ends 8 May 2023. Application for Cottage - & Small-Scale Industry License. If you are full fibre you could potentially have up to 900Mbps. Use our Business Connectivity checker to see what broadband and ethernet options are available to your business. Did the service actually cancel off for you on the 19th, or did you manage to sort something out with the order management guys? BT Business Terms and Conditions Our contracts are set up into three main parts to make it easy for you to understand. Its unusual for additional fees to be levied on top, which makes calculating likely exit costs easy. 09:00 - 17:00. I agreed and proceeded to confirm my notice of termination. If your provider has raised your monthly bill by more than the line of inflation, you can cancel your service without any penalties if you do so within 30 days of being notified about the change. Small and medium businesses Got up to 250 employees? Please note that supplementary terms are set out in theBT Price Listand they may form part of the contract for the relevant product or service. The time is now 21:29 and I have been on the phone to customer services who said that the Order Management Department left at note 'around 3 pm to say that they can't stop the disconnection because 'it's too late.'. You will be able to view these terms when you click on your product below. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months previous Charges for the Complete Wi-Fi add-on. This helps to avoid us processing a half completed order which may cause you further inconvenience. You can only currently use a system that runs over the internet and is not dependent on a phone number. How to change or cancel a BT phone, TV or broadband package Find out how you can make a change to your BT package, including how to cancel BT Sport, BT Broadband, BT TV, or your phone line. It may take different forms, but youll no longer be tied to a specific exchange area. Free from UK landlines. 2. Although theres no hard and fast rule about how long youll have to wait before your new service is up and running, the general rule of thumb is two weeks - but again, this is just what you can generally expect; some providers may take up to six weeks. You must return all Wi-Fi Discs to BT. We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Business packages supply you with business-grade service, allowing you to benefit from the service level agreements, Static IP requirements, IT support, Guest Wi-Fi and a range of products that will assist you as you grow and expand. All monthly prices shown increase from April 2024 with inflation, plus 3.9%. All information previously contained in the Charges Schedule is now atSection 52, Part 6 of the BT Price List. The bundle terms below apply if you have ordered the Flexible Worker Bundle. Our friendly, experienced team are always at the end of the phone to answer your broadband questions and queries. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. A commercial premise is defined as a location which wants to take BT Sport in a non-domestic property i.e. Always send hardware like wireless routers back by recorded delivery, to ensure theyre received safely. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Application for Renewal of Cottage - & Small - Scale Industry License. Lost or stolen: Call immediately, and we'll bar your phone so it can't make calls. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. T&Cs apply. Full details of any early termination charges are in your terms and conditions. BT Wi-Fi on the London Underground, provided by Virgin Media. Please click on the links below for information on GDPR, our privacy policy and your compliance obligations: GDPR clause for existing customers (pre 25 May 2018) and FAQs and Product Info. Why was this so hard to organise? Be confident about transforming your business. Our SME solutions are for you. It is always worth seeing what you can get by sticking around, but enter the negotiation prepared to walk away if you aren't satisfied with its offer, and always research the market beforehand. The Complete Wi-Fi Guarantee will cover the main building at your site, but will not cover any Broadband faults or any outbuildings or extra sites. Credit will be applied once the fixed line fault is resolved. Calls to UK landlines and mobiles are free for up to an hour. Mobile costs may vary. Application for Change of Cottage - & Small - Scale Industry License. Although when I speak to business customer services, the service is great, but unfortunately the broadband connection itself has been slow and dropping several times a day, and has been significantly worse over the past few weeks. Get a 200Mbps leased line for 299/month (ex VAT). If youve bought a service from BT under the BT Mobile Schedule to the General Terms or a Service from BT under the EE Mobile Schedule to the General Terms, the relevant terms can be below.
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