The menus seem to consist of what I would think of as pub grub, sausage and mash, cottage pie, pasta and roast dinners with a curry option if you are lucky. This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. Let us know your thoughts in the comments below. I do, however, appreciate his honesty and acknowledgment that things could be better which is rare from a CEO. at As I used Avios its not a new booking and having waited 60 mins they couldnt transfer me to right area. LONDON Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. Finally, despite being tagged priority, our bags were some of the last on the carousel at Newcastle. All the food would have been returned causing potential wastage. Previously he served as IAG Head of Corporate Strategy and IAG Head of Commercial Strategy from October 2017. They told us to wait while this was corrected which took weeks, assured us our boooking was secure, yet when they finally escalated and sorted the issue, we found our booking had gone and to reinstate cost us an additional 360 which despite it being 100% BAs fault they point blank refused to accept any responsibility. During his time at British Airways, Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice . If Ive done it how many thousands of others have costing BA millions in lost revenues. But it just seems that everything has taken such a battering over recent years that it will be impossible to come back from it and to regain that premium label that the airline wants to achieve again. I dont want more call centres; I want an IT department that knows what its doing. It actually doesnt involve that much expenditure . She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). It is about time that if you order a special meal that some choice should be given especially in premium cabins. Other executives include Rebecca Napier, CFO, Executive Director & Board Director; Calum Laming, Chief Customer Officer and 5 others. I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. With the call centres Ba have gone through a tough 2 years and have tried their best to get through to people and talented people is what we need not less and more online only services . Sean Doyle's phone (**) *** *** 722 What industry does Sean Doyle work in? Penny pinching at Club level is not good. As a result we might all be forced to desert to their competitors sooner rather than later, although it would be such a shame not to redeem all those Avios, companion E tickets, and the various vouchers of which we all now posses so many????? Sean Doyle (businessman) Sean Doyle is an Irish businessman, and the chairman and CEO of British Airways . Im afraid I have to concur with the current standards. My Whirlpool stove is defective again. (Well, the prices are eye-wateringly premium at least!). What are your thoughts on travelling with BA at the moment? IT Department. at well as phone numbers accurately with Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. I also agree that Sean Doyle is decent. Just got back from Switzerland. and discover candidates outside of LinkedIn, Trusted by 400K users from 76% of Fortune 500 companies, Find anyone, anywherewith ContactOut today. Why did the senior cabin manager allow that to happen.? ???? Id love to support our National Carrier but not until they up their game and become competitive too. CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. Wow !! I cant see them ever being premium again and will only fly with them if their prices arent premium. Id like them to go even further and automate even further if possible! BA staff are currently providing Ryanair quality service for their premium prices. Sign up for a free account. Id try Twitter. Prior to this, Sean was Executive Vice President Americas from 2013 to 2015, overseeing BA's commercial business in the United States, Canada and Latin America. The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. It should have been able to do it automatically. Chart, Frequently Asked Questions about Sean Doyle. Dont make me fly with them again! When we can we travel twice a year to Atlanta we fly either Club or First. Mille, As an Inflight Manager I totally agree with you with regard to onboard working position allocation. Brand Manager at Olympic Industries Limited, IT infrastructure and SRE coordinator / Project Manager at Bio Ritmo / Smart Fit Group | Scrum | Kanban | KPI | Lean | Process BPMN 2.0 | People | Leadership | Agile | OKR | Management 3.0 | DevOps | I have an Itag on my case and could see it was just the other side of the wall about 10 feet from me. Half the travel time. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. The moment Mille, Steven, myself and thousands of others are actually free to interact and offer a modern aerodynamic (pardon the pun) without looking like a circus contortionist then something is wrong. Our Chairman & CEO, Sean Doyle, . Here's more information about the Elliott Responsiveness Ratings. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. For me, 2022 is the year were finally able to rebuild and re-energise our airline. BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. In the addition to the Club Suite rollout onto the whole fleet, Sean Doyle mentioned in the email that British Airways would focus on ensuring it can reach an economical and sustainable future. I think Sean Doyle is a decent man but either cant do anything about ditching certain people in cabin crew management or he still thinks he has a team of people capable of doing the job. Wine list was non committal as to specific wines probably whatever Sainsburys are doing at 25% off for 6 bottles or more. Remember Margaret Thatcher covering the tail fin? What I am doing is making a personal commitment to you that we will build a better British Airways. He came back and said product poor, people meh. Ground services which are a delight and lounges in their hub at Doha which are beyond amazing for the wuality and level of service and product. Sadly Ive heard lots of similar stories this weekend. BA have lost the plot and lost this loyal customer to Emirates and other for east coast US. BA really needs to up its game if it is jot going to lose its loyal customers. They all stood waiting between the gate staff and the airbridge for 10 minutes, as the aircraft wasnt quite ready! The club section was 14 rows and full in each direction but both ways there were catering issues. Consumer Alert: Good luck getting those fees back! Its just tired! Ive been dedicated to BA for circa twenty-five years. This was on top of what felt like a genuinely cheery welcome when we embarked, and meal choices available throughout. Sean first joined British Airways in 1998, where he began his career as a financial analyst. (function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text';}(jQuery));var $mcj = jQuery.noConflict(true); You can read how we look after your data here. CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver to support us, so we can keep connecting you to the top. Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. Did you appreciate Seans email? I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. Weve been working hard to create a more premium experience for you, putting you at our heart and doing it in a way thats sustainable. ???? Per - Bolivia Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. John Mulligan. British Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GBhttps://www.britishairways.com, Main: +44 20 8738 5050 Customer Service: (312) 843-5794Toll Free: (800) 247-9297. However with these aircraft now back in the British Airways active fleet for the foreseeable future, we could be witnessing the final draw of light on double-decker aircraft not just for British Airways but also globally with aircraft such as the Boeing 777X and Airbus A350-1000 being the next generation. Bright and energetic C-suite assistant, fully focussed on providing support and solutions of the very highest standard. The one tray option in Club is also grating. Most of that has disappeared now with the highest prices I have seen since I started blogging to the US and Canada in particular. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: What is Sean Doyle's role at British Airways? I wish them well, but if I have to spend high to fly them, Id rather choose a competitor where the value for money is better. Of course they can improve in some areas such as onboard food offerings and doing up the Heathrow lounges but overal they are doing well in what is a highly competitive market especially Europe with low cost airlines . In fact no choice of main as we were seat 15 theyd run out of one option already. The food is definitely an issue and Im pleased to see Sean mention this. Sean Doyle Email & Phone Number CEO British Airways @ British Airways 5 free lookups per month. National carrier! Total agree on ridiculous prices. Staff advised everyone to do it online. The death spiral reached the point of no return when they closed UK based IT departments and outsourced to India with price the only criteria, not experience, competence or management.And when you review the voluntary redundancy programmes they set up to cut even more costs you can trace the loss of experience and even customer focussed wisdom to the second rate airline now trying to please its IAG shareholders and protect senior staff bonuses and not us its less and less captive customers. Drop us a DM with as much info as possible and remember to include your reference number and full contact details. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Asian Honda Motor Co., Ltd. British Airways abbreviated my vacation what am I owed? I was fiercely loyal to BA at the time and for many years afterwards worked up to Gold status pre Covid with travel paid for out of my own pocket and not from business expenses. Many of you have made personal sacrifices which means you have been unable to make important journeys to see family and friends and visit the places you love. There is no element of luxury or premium to most of the meals. Check out our guide to booking and troubleshooting an airline ticket. We know youve enjoyed the table ordering service we began to offer in our lounges during the pandemic, and so were continuing with this initiative. While the majority of the food has tasted OK, it reeks of cheapness. Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. The menus seem to consist of what I would think of pub grub. We flew WTP to Texas last week, main meal was chicken tikka masala with no cheese course. I think the combination of the storms with the very busy half term weekend has caused a major breakdown with luggage and stands at T5. Our teams across the airline have been through a lot, and I am looking at what we need to do to recognise and reward the people we know make a difference to your journey, and ensure they have everything they need to feel empowered to do the right thing by you every single day. The loss of most of the long-standing members of staff may be great for the cost base but the current cohort just dont understand the importance of giving great service. Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. BA need to go back to using trolleys if they are going make the multi course service work again. Please speak up loud and clear. I had an aneurysm, but British Airways is keeping my money. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. Plus, it's the end of the semester and we're throwing a party! He reportedly earns 3-8 million USD in annual compensation. I have 12 vouchers which have been unable to spend as cant get through on the phone. While British Airways are indeed the ones making the decisions on how to manage their call centers and customer support lines, constantly changing rules and at times a lack of clear direction for the UK Government on what their rules and restrictions would be on COVID-19 over the last 2 years. personal & work email addresses, as Earlier in her career she worked at the DuPont company and in private practice at Baker McKenzie. Plus, we have insightful letters, insider tips, and more. I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. So kow to the actual flights outward was OK not what you would call a premium inflight service as this article rightly illustrates, food was acceptable but the one tray approach smacks TV dinner and nothing more. I have read all of the above and would like to offer a counter-balance. I love flying with BA, but I hate myself for being so loyal to an airline who makes me feel they couldnt care less at times. Soon there will be less of them as they wet lease more and more as the post covid world reopens. Whats the Booking.com refund process? Id like to say before I give my take on the announcements that I am the highest status you can earn on BA as a Gold Guest List. 2) Limited, All directors of British Airways Pension Trustee, Website for British Airways Pension Trustee, British Airways Pension Investment Management Limited, All directors of British Airways Pension Investment Management Limited, Website for British Airways Pension Investment Management Limited, British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Naps Nominees Limited, Website for British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Services Limited, Website for British Airways Pension Services Limited, British Airways Pension Administration Limited, All directors of British Airways Pension Administration Limited, British Airways Avionic Engineering Limited, All directors of British Airways Avionic Engineering Limited, Website for British Airways Avionic Engineering Limited, British Airways Pension Property Holdings Limited, All directors of British Airways Pension Property Holdings Limited, Website for British Airways Pension Property Holdings Limited, British Airways Global Financial Services Limited, All directors of British Airways Global Financial Services Limited, All directors of British Airways Mileage Company Limited, All directors of British Airways Leasing Limited, Website for British Airways Leasing Limited, British Airways Pension Property Holdings (number 2) Limited, All directors of British Airways Pension Property Holdings, Website for British Airways Pension Property Holdings, All directors of British Airways Quest Limited, British Airways Pensions Investment Management Ltd, British Airways (BA, BritishAirways, ba.com, British Airlines, British Air Ways, British Air Lines, Biritish Airways, British Airways Holidays, BA Holidays, British Airways UK, British Airways USA, BA UK, BA USA), British Airways Executive Club (BA Executive Club, BA Executive Card), British Airways Welfare And Benevolent Fund, British Airways Associated Companies Limited, British Airways Maintenance Cardiff Limited, British Airways 25 Year Club Benevolent Fund. Emails were not answered and I only managed to change the flights by getting through on the chat. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. A very focussed course for all. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! Ive been banned by Uber, but I can still drive for them! Sean Doyle was appointed as Chief Executive Officer of British Airways with effect from 12 October 2020. Why are travel refunds taking so long now? Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania. Ive Gold status and like you, Ive stayed loyal and forgiven a lot of bad practice in the name of Covid (including warm white wine in a paper coffee cup travelling first from Barbados). The email also listed out that the airline had taken the feedback from customers and confirmed that they would be rolling out their club suite on as many aircraft as they can, as quickly as possible. Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. This has happened for years and when I finally got so frustrated that I contacted BA about it, I hit the usual operational demands excuse. You definitely wont go hungry from the meals I had though if you think you may want a snack take something with you as the Club Kitchen runs out almost immediately they put it out! British Airways CEO, Sean Doyle, in Keynote Speech 2,437 views Oct 19, 2020 Like Dislike Share Save FinalCall.travel 302 subscribers New CEO, Sean Doyle, delivers his first keynote. 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . Their smiles and their enthusiasm to . To get your password contact the press office: press.office@ba.com . Sean Doyle. They run the spectrum, from codeshare problems to involuntary downgrades. Sean wasnt hired to make fundamental changes, said an IAG insider according to the Financial Times. Sean Doyle's Professional Skills Radar The airline is working towards carbon neutrality by 2040 however, it recognizes that in this new post COVID world the airline has a chance to be able to redesign and rebuild its image and standing in the new global market. There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. Seriously, I reckon we have saved around 5K just by spending a few days before hand going to Dublin first. Mums needing stuff for their babies. How to win your consumer dispute using the Elliott Method. Over the past few months our teams have been working hard to create a seamless travel experience for you and we have worked in partnership with some of the most advanced technology and healthcare companies in the world to do it. We have numerous flights booked, lots of them in Club World. I dared not to ask about the flight, apart from the landing that loosened a couple of fillings! When they do they still manage to mess something up. Use this form to log in to your account or to create an account for the British Airways executive club. In sadness. BA could have the SQ hard and soft product if they wanted to and the financials stacked up but we know they wont do this. Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. Ive used the opportunity to do the bare-minimum to keep Gold and decided to build status across other Airlines / alliances instead. Sean Doyle Chairman and CEO at British Airways London Area, United Kingdom 20K followers 500+ connections Join to follow British Airways CIMA About I am proud to be Chairman and CEO of. You can book seats for free 7 days beforehand with Bronze status, which isnt hard to achieve Silver can reserve seats at the time of booking. Its a pity that Sean has to undo all of the work that high viz Alex Cruz did to destroy BA by turning them into RyanAir. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Youve also told us you appreciate the complimentary water and snacks weve been offering on short-haul flights in our Euro Traveller cabin, so well be continuing with these too. But its complicated. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. However, totally agree about the wine selection being spot on! For me its all too little too late and Im bored with BA blaming COVID and its effects for a whole raft of shortcomings. On a recent long haul flight, they didnt bother to offer anyone breakfast, including any hot drinks. We recently received welcome news from the UK Government giving us clearance for take-off once more from today. Javier became Chairman and Chief Executive Officer of Iberia in September 2020 having previously been Chairman and Chief Executive Officer of Vueling from April 2016, prior to that he was Strategic Planning and Finance Director of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the Transformation Plan to restore profitability and future sustainability of the Spanish airline. Our CW flight to MBJ didnt have any premium gin from the outset (Tanqueray was on the menu card). Forget it Sean are you serious??? I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. Under: "this week I have briefed teams across the airline to do all they need to, to tackle the issues we know you're facing so we don't let you down" . Waited too long to get a passport? He also held positions of Chairman of British Airways Holidays, board member of City Flyer and a board member of Avios Group Ltd. Got a flight to Vancouver booked for the summer, paid a big price and theyve just changed the plane from new club suites to old club worldreally annoyed. There are other options and whilst we remain Gold with BA, I have lost patience with their promises of a return to normality. Our outward was also in club with single plate offering of curry. Crying children with their toys in the cases. This isnt all down to the staff, but there seems to be a malaise over BA where there is no ambition to make a really positive customer experience. IATA has publically expressed disappointment at the recent Federal Budget of Canada in what it, Airline manufacturer Boeing has jointly announced the news of two major purchases of 787-9 Dreamliner, One Air is set to become the UKs newest all cargo airline. BA are far away from this level of both offering and service and having just experienced qr yet again on my most recent trip, Im not really looking forward to my forthcoming trip to Dubai via London in WTP/back Club. at Just back from a week in the canaries. address is se****[emailprotected], Sean Doyle's business email On the subject of drinks, Id like pre-departure drinks back properly instead of the ad-hoc service that seems to happen now. Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. CLAIRE BENTLEY, BRITISH AIRWAYS HOLIDAYS' MANAGING DIRECTOR . at I had to stop reading because there is so much. As they say, the proof is literally in the pudding! British Airways employs 26,623 employees. He did some good stuff at Aer Lingus and I had high hopes for him, but sadly little seems to have changed. One word. However, the north lounge in T5 badly needs an upgrade. Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. More articles in front line places like popular travel blogs and sites have a way better chance of driving change than anything Mille or Steven or I could not make clearer to management.