Send images, we will proceed with solving the issue. When you purchase through our links, we may earn a commission. Also, we need to know exactly which is your package when it gets sent back, so we can inspect it. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Bring your board Bring your bike Bring your skis Bring your gear Bring your kids Bring your love Bring your dreams Bring your passion Bring your life. Don't worry, we have a few backup options. At REI, we believe that a life outdoors is a life well lived. Overall, while this isn't the cheapest rooftop tent on the market, the comfort, ease of use, and durability it offers make it a worthy investment. These things are bulky and heavy, and even for smaller vehicles, you'll need to lift the tent to about shoulder height. Thule Anti-Condensation Mat Kukenam-Autana 3. - How soon can I get a replacement or exchange? 8 ft. 6 in. This soft shell RTT has all the features you need to have a comfortable camping experience and enjoy every bit of it. Please note, the driver will not help with damage inspection. Adapter/s required: Thule Adapter Kit Xadapt 14. By selectingShipTectionat checkout your order will be protected from damage, loss, or theft*. Overland Vehicle Systems Mamba 3 Hardshell Tentsile Safari Trillium 3 Person Hammock Tentsile Safari Stingray 3 Person Tree Ten Overland Vehicle Systems TMBK 3-Person Roo Tuff Stuff Stealth Aluminum Side Open - 3 GoFSR High Country Series 55" Premium Roof GoFSR Adventure Series - GS 55" Premium - Tentsile Stingray 3 Person Tree Tent (3.0). In the interest of time I'll do a quick summary and then a full detailed one. Then, REFUSE the shipment, note the refusal for damages in the document the driver will give you and it will be sent back for processing. This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Amazon AU offers free returns shipping for change of mind returns on eligible items. When it comes to freight, we'll also use other carriers such as SAIA, ABF, Pilot Freight and such. - If I wasn't approved for financing, what can be done? Therefore, here's an FAQ page withimportant information that hopefully will answer all your questions. Simply click User Guide for more info. Mesh panels offer plenty of ventilation and open for more airflow. There was a problem completing your request. That's an additional service we offer. Material on GearLab is copyrighted. They may appear to be equal when you see one whiz by on top of a car on the road, but our testing team found that this is not the case. - What are the shipping charges for returning an order? If you order a Gobi rack, the cancellation fee will be of $550. The drawstring closure combined with multiple reinforced bungee attachment points provides a secure connection underneath the tent. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. - How can I get shipping insurance with my order? Always be ready for your next overland adventure with Red Bear Outdoors. 360g polyester cotton (canvas); 600-denier ripstop fabric. Front Runner Fishing Rod, Pro Ski & Snowbo Front Runner Wind Fairing For Roof Rack / Thule Tepui WeatherHoods for Roof Top Tent Alu-Box Aluminum Stackable Cases (Multiple Sizes). - If I was approved, when will I get charged? The Kukenam Sky roof rack tent is made with waterproof materials, including its water-resistant YKK zippers, which will guarantee you a dry and comfortable sleep, even if theres a heavy downpour of rain. What should I do? Check the spam folder in case the email goes there. Brief content visible, double tap to read full content. We do accept returns before 30 days have gone past since the item was delivered. Thule Tepui Kukenam Annex 3. Sleeping Capacity 3-person Packaged Weight 131 pounds Number of Doors 1 door Best Use Camping Features Can accommodate up to 3 people We've been sharing our passion for the outdoors since 1938. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them. Dropped a star because the thickness is def less than the original cover. At REI, we believe that a life outdoors is a life well lived. It's easily a tent to measure other rooftop models against. From brand to brand shipping times may vary. Thule Tepui Anti-Condensation Mat for Rooftop Tents, Thule Tepui Annex for Kukenam Rooftop Tent. At Thule, we share your desire to spend more time enjoying our passions which means less time worrying about how to bring all the stuff we need. At Off Road Tents we have the goal to make sure youare as satisfied as you can with your order. When it comes to Pay Tomorrow, it's quite simple, follow the normal checkout process you had with Bread, but choose Pay Tomorrow. The Kukenam 3 has a maximum interior height of 52 inches, which is among the best for this style of tent. A really good tenteven in storms and wind! We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account. Great price and so far it seems to be holding up. This tent from Thule Tepui can withstand the harshest weather, while still giving the utmost comfortability and a memorable camping experience you are longing for. Small tears to the boxes can happen and might not compromise the tent or package, meaning you can accept small tears that don't show clear damage, and are a simple result of being moved around by a few people and trucks. Change of mind returns of baby items fulfilled by Amazon AU will qualify for Free Returns shipping if the item detail page includes "Free Returns" messaging. Help protect yourself from loss or damage, or an uncomfortably painful claims process by: 1. Universal Fitment: The Tepui Kukenam 3 Roof Top tent includes universal mounting brackets that will fit most roof racks that use crossbars. All trademarks property of their respective owners Ruggedized: built for rugged off-road adventures, this tent is ideal for 4X4 trailers or off-road rigs. for your first email from REI. Its A-Frame Design makes it very spacious. Our payment security system encrypts your information during transmission. Constructed from high-quality, 360g stitched canvas and 600-denier ripstop fabric with water-resistant coating, dual-stitched taped seams and UV/mold-resistance. It then takes us from 2 to 4 business days to get it out the door (please be patient as some of these items are big and bulky and require special boxing and shipment). Overland Vehicle Systems Nomadic 3 Arctic Smittybilt Overlander GEN 2 Roof Top Tent, GoFSR Adventure Series - GS - Rooftop Tent, Body Armor 4x4 Sky Ridge Pike 3-Person Tent. We have quite a few different payment options: Absolutely. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. After that, lead times can vary depending on your location and where it ships from. The Kukenham 3 is about average for weight. Full content visible, double tap to read brief content. If you can see the box IS damaged, please contact us immediately at: info@offroadtents.com or call us at 844-200-3979. That means, the ground shipping UPS or FedEx trucks you see around, they're not really able to carry a roof top tent. Outdoor equity, climate action, places we love. Brand: Thule. Anyone can join and everyone belongs. Red flags are BIG punctures or any sign of forklift damage or clear negligence by the carrier. Want to go there? No ads. Quadratec, Inc, has no affiliation with FCA. We already insure your shipments for free. Error posting question. We dont share your credit card details with third-party sellers and we dont sell your information to others. We do accept back orders, but you must confirm to us you want to keep it. Also, if the order has a lead time, we will contact you to let you know when exactly you can expect to receive it. Please try again. Please try again. You should not rely solely on this content, and Amazon assumes no liability for inaccuracies. Dropped a star because the thickness is def less than the original cover. EASY CLAIMS PROCESS: File a claim anytime online at www.Asurion.com/Amazon or by phone. We generally start processing your order the same day we receive it. Tap on the category links below for the associated return window and exceptions (if any) for returns. Thule Tepui includes a ratcheting 13mm wrench with every tent, which means installing the tent on your rack takes less time than with an old-school wrench. Perfect tent for 4X4 trailers or off-road rigs and features an extended canopy for added privacy. Find helpful customer reviews and review ratings for Thule Tepui Travel Cover for Kukenam 3 / Autana 3 at Amazon.com. Thule Tepui Travel Cover . We don't accept returns for products that have been used, installed, unboxed, or damaged by you. 1996-2023, Amazon.com, Inc. or its affiliates. Although we can't match every price reported, we'll use your feedback to ensure that our prices remain competitive. Then as seen on the image below, it'll bring up a pop-up, offering different installments. Diamond plate base for added protection and durability. This changed My Whole Camping Experience. Designed to fit on most vehicles with roof racks. You help support OutdoorGearLab's product testing and reviews by purchasing from our retail partners. Quick Fist Original Clamp for Mounting Tools and Equipment 1"-2-1/4" Diameter (Pack of 2). - Shipping Protection with ShipTection: What is it? This rugged tailgate bag is the result of everything Adventure Trail Gear have learned from research and design. Included travel cover protects and keeps water out of the tent while the vehicle is in motion. We will gladly help you with that. Please take photos of the box on the pallet exactly as it arrives. This step gets a bit awkward, as the tent must be on its side and partially opened to get the bolts through their holes. 3-person annex olive green. All so you can bring the things you care most about. Please, if you have doubts on what to look for, take a look at How To Handle Your Order. The Kukenam 3 from the Tepui Explorer Series is one of those rooftop tents that excels in most of the fundamentals. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Malfunctions covered after the manufacturer's warranty. Most claims approved within minutes. You can also click the tracking code on that same page, and it'll lead you to the carrier's website (whether that's UPS, FedEx, etc), where you can paste the tracking number and follow it. Item often ships in manufacturer container to reduce packaging. The Thule Tepui Kukenam Annex 3 is sold separate. Our experts test thousands of products each year using thoughtful test plans that bring out key performance differences between competing products. Our top soft-top recommendation for most people provides excellent quality and comfort across all four seasons, An industry standard in rooftop tents, the. ShipTection is an additional service we offer, which you can purchase with your order and further protect it. How do I return it? Our focus has been totally focused on developing smart, stylish products that are environmentally sound, high quality, safe, and easy to use. This 3 person rooftop tent is available in three colors: Haze Gray, Olive Green, and Blue. If the case is you order a product with a lead time of 4 to 32 weeks, we will ask for your written confirmation and consent to proceed with the order. If fulfilled by Amazon AU, this item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. We consider an order shipped, the moment we send you an email or sms with the tracking number. No leaks and barely any condensation as it has vents built in. $237.97 $339.95. Reviewed in the United States on October 14, 2021, Reviewed in Canada on September 9, 2022, Reviewed in Canada on February 27, 2023, Learn more how customers reviews work on Amazon, Tent, Mounting Brackets, Ladder, Mattress. Anyone can join and everyone belongs. Tepui offers models for 2, 3 or 4 people and a Ruggedized version of each. 260g polyester cotton; 600-denier ripstop fabric. All Rights Reserved. To return faulty items see our Returning Faulty Items policy. If you do, you can go and chooseKlarna at checkout. It is 100% safe. Utilizing a heavier canvas fabric . There will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. Explorer: a year-round tent built to endure the elements of any season and any climate. 2023 Recreational Equipment, Inc. All rights reserved. Product Locator by Locally. Jeep, Wrangler, Rubicon, Renegade, CJ, Quadra-Trac and the Jeep grille design are registered trademarks of FCA (Fiat Chrysler Automobiles). When it comes to Bread, it's quite simple, follow the normal checkout process, Add To Cart>Check Cart>Proceed to Checkout. Buy This! If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. If you are not eligible with Klarna, or Pay Tomorrow, and you don't have PayPal, email us, we can send you a special link so you can try to get financing through Klarna, another third party financing provider we partner with. Built for rugged off-road adventures, the Thule Tepui Ruggedized Kukenam 3 tent is ideal for 4 x 4 trailers or off-road rigs, with durability to stand up to whatever the outdoors throws at it. Read more. The superior design, quality and strength of Thule roof racks make them an ideal system for carrying Tepui Rooftop Tents provided these guidelines are followed. Yes, you must cover the shipping costs, and you will be liable if the item gets damaged when returned to us. Expedited shipping may also be impacted by stock levels and what warehouse the shipment originates. Why? Thule Tepui has been in the game long enough to know that subtle details like the an easy-to-use ladder and cover really make a difference when it comes to performance. Free shipping over $99 (exceptions apply) 30-day returns (exceptions apply) Thule Guarantee. At 130 pounds, it's not quite back-breaking, but it sure isn't something anybody should try to install alone. If theorder has already shippedandthecustomer still wants to cancel it, there will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. 6. The third thing to do is to file. As soon as your order has shipped, we will send you an email with a tracking number. IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. The Tepui tents have the most durable canopies in our review. For items ordered on Amazon.com.au from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). Yes we do. However, you should check your manufacturer's roof rack system to ensure it will support the weight of the tent. One of these items ships sooner than the other. If the order ships freight you will need to sign for it. Thule Tepui Black Travel Cover for Ayer 2. Package weight: 10.4 lb. A: One of the primary advantages of a rooftop tent over a run-of-the-mill ground tent is that an included memory foam mattress is always stored inside the tent. Dropped a star because the thickness is def less than the original cover. This is a 4 Season Car Top Tent. Please readfirstHow To Handle Your Order, so you know how to deal with a damaged shipment or package. You will have to note to the driver you are refusing it for clear and noticeable damages, and we will replace it immediately. Amazon has encountered an error. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. And, to assure complete independence, we buy all the products we test ourselves. What I Once Thought Wouldnt Work, Completely Changed The Game. To receive a refund, we must have your item at the warehouse, and inspect it to make sure it's in great condition. Big tears, dents or signs of clear mistreating the packages shouldn't be accepted (Refer to Images 1 & 2 above for reference). Then, take pictures before you ship it. If you send an item back to exchange it, it can take up to 30 days for you to get it back if the item is in stock. Outfitter and retailer of high quality equipment, designed to enable all Canadians to enjoy our wilderness. But warranties vary from item to item, from brand to brand, and there are different scenarios. Please make sure that you are posting in the form of a question. (CAD). Telescoping Ladder . The Kukenam 3 is manufactured from high quality 600D rip-stop material that ensures protection from heavy rain or wind. Thule Tepui Travel Cover for Kukenam 3 / Autana 3. Thule Tepui Kukenam 3 Rooftop Tent comes in 2 styles. Wherever you re going, whatever you re bringing. Therefore, if you have any warranty questions or issues, email us at: info@offroadtents.com. 3. We will need pictures of the box. Great question. Replacement travel cover for your Tepui tent. The cover on the Kukenam 3 is one of the easiest to deal with. Product Type: OUTDOOR RECREATION PRODUCT. This rooftop tent includes a stock 8ft-6in telescoping ladder eliminating the need to purchase extensions for large or lifted vehicles. A travel cover made out of 1000g heavy-duty PVC drapes over the Kukenam 3, protecting it from the elements . It feels grandiose for two people, and would be sufficient for three (although snug). First thing you must do is inform us. The Explorer Series Autana 3 is similar to the standard Autana model but with quick release clips on the rain fly and 2 operational sky panels in the roof.? Getting them onto trucks and SUVs can prove to be challenging and not a task that we would consider to be safe. If we cant repair it, well send you an Amazon e-gift card for the purchase price of your covered product or replace it. Time for a replacement travel cover for your roof top tent? A year-round tent built to endure the elements in any season and any climate, the Thule Tepui Explorer Kukenam 3 tent makes you feel right at home when you're ready to call it a night. Fit our tepui 3 person rooftop perfectly but def medium duty, not heavy like the original, Reviewed in the United States on November 24, 2022. If the order has already shipped (and we have sent you the tracking number), then you cannot. Q: You can also call the carrier's phone number on their website, they can also locate your package with the tracking number we provided. *TERMS AND CONDITIONS APPLY. Certain brands use zippers and straps, while others use velcro or plastic clips. Seeing as how the tent is 'old' now I doubt I would be able to find replacement zippers or covers if I ever need them so being sturdy in that sense would've been nice.